Branch Operations & Client Experience Lead

JPMorgan Chase & Co.; Riverside (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

JPMorgan Chase & Co. in Riverside, CA seeks a Branch Operations Lead to oversee daily branch functions, lead a team, and ensure service accuracy within policy guidelines.

The role emphasizes welcoming clients, guiding self-service options, and maintaining compliance while managing branch cash devices and audits. Strong leadership and collaboration are essential to elevate the client experience.

Qualifications

• Follow policies, procedures, and banking regulations.
• Maintain a keen eye for detail and stay organized.
• Lead operations with transaction accuracy in a team.
• Educate and keep the branch team informed.
• Able to work weekends and evenings.

Responsibilities

• Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.
• Greet clients warmly as they enter the branch, making them feel valued and appreciated, and assist with transactions, lobby flow, and meetings.
• Engage clients with clear communication to understand needs and guide them to self-service options.
• Lead branch operations, including cash devices such as the cash vault and ATM, while upholding policies.
• Introduce clients to the branch team to deliver seamless service and build lasting relationships.
• Support loss control, compliance, and audits to ensure secure operations.

Skills

Policy compliance

Detail-oriented

Leadership

Team education

Client engagement

Retail banking

High school diploma

Weekend/evening hours

Education

High school diploma / GED

College degree

Military equivalent

Job description

JPMorgan Chase & Co. in Riverside, CA seeks a Branch Operations Lead to oversee daily branch functions, lead a team, and ensure service accuracy within policy guidelines.

The role emphasizes welcoming clients, guiding self-service options, and maintaining compliance while managing branch cash devices and audits. Strong leadership and collaboration are essential to elevate the client experience.