Branch Operations Admin & Sales Support

Tree Masters, San Rafael, CA, US; San Rafael (CA); On-site; USD 41,000 - 62,000; Full time

Job summary

Treemasters Tree Care in San Rafael, CA is seeking an Office Administrator to be the central hub of branch operations, supporting Sales Arborists, customers, and management. The role focuses on efficiency, proactive problem-solving, and excellent customer experience.

You will manage schedules, proposals, payments, and CRM, while driving process improvements and ensuring smooth daily operations for growth across the branch.

Qualifications

• Must be highly organized and detail-oriented.
• Ability to generate leads and follow up with customers.
• Comfortable coordinating schedules and handling inquiries.

Responsibilities

• Proactively generate leads through outbound calls and customer outreach.
• Follow up with prospective customers to convert opportunities into booked work.
• Prepare, organize, and send professional proposals.
• Coordinate and manage multiple Sales Arborist calendars.
• Provide exceptional customer service and handle inbound calls.
• Build relationships with customers.
• Process customer payments accurately and maintain CRM.
• Follow up on outstanding customer requests.

Skills

Lead generation

CRM management

Customer service

Calendar management

Proactive communication

Tools

CRM software

Microsoft Office

Proposal tools

Job description

Treemasters Tree Care in San Rafael, CA is seeking an Office Administrator to be the central hub of branch operations, supporting Sales Arborists, customers, and management. The role focuses on efficiency, proactive problem-solving, and excellent customer experience.

You will manage schedules, proposals, payments, and CRM, while driving process improvements and ensuring smooth daily operations for growth across the branch.