Customer Service Representative (Remote After 3 Months of Training - Greater Houston Area Applicants Only) (54405)

Performance Home Medical; Houston (TX); Remote; USD 21.000 - 29.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401k

Employee Assistance Program

8 paid holidays

Zusammenfassung

Performance Home Medical in Houston, TX is seeking a motivated Customer Service Representative for our call center. You will handle incoming calls from patients, providers, and referrals, maintain knowledge of PHM products, and assist with resupply orders.

The role emphasizes care, accurate data entry, de-escalation, and teamwork in a fast-paced environment. Candidates with healthcare customer service experience or PAP equipment knowledge are preferred; training is provided.

Qualifikationen

• Excellent communication skills, both verbal and written.
• Compassionate and empathetic with patient care focus.
• Strong computer skills and tech savvy.
• Ability to de-escalate when issues arise.
• Detail oriented with reliable data entry and documentation.
• Team player with a positive attitude and adaptability.
• Proficiency in typing at least 30 words per minute.

Aufgaben

• Answer incoming calls from patients, providers, and scheduling queue.
• Maintain current knowledge of PHM products.
• Educate callers on resupply and private-pay items.
• Generate and process supply orders, ensuring timely resupply.
• Collaborate with PHM staff to provide patient support.
• Meet performance metrics like call handling time and productivity.
• Handle additional tasks as assigned.

Kenntnisse

Communication skills

Empathy

Tech proficiency

De-escalation

Troubleshooting

Team player

Documentation

Typing 30 WPM

Organized

Problem solving

Jobbeschreibung

Job Details: Job Location: Houston Head Office - Houston, TX, Position Type: Full Time, Salary Range: Undisclosed, Job Category: Customer Service, Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team in our Call Center. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job responsibilities and duties

• Answering incoming calls from Sleep, Providers and Scheduling queue in an efficient and courteous manner
• Maintain a current knowledge of products offered by PHM.
• Proactively offers and educates callers on resupply and private pay items sold by PHM.
• Generate new supply orders and process them according to procedure, ensuring timely and accurate resupply for patients.
• Collaborate with other PHM employees/departments to provide exceptional support to patients.
• Meet key performance metrics, including calls handled, average handled time and productivity.
• Other tasks that may be assigned by direct supervisor or manager, as needed.

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Procuring and completing any necessary documentation required.
• Prior knowledge/hands-on experience with PAP equipment - Preferred.
• Ability to type minimum of 30 words per min.