Customer Service Representative - Sleep Coach (54373)

Performance Home Medical; Houston (TX); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Life Insurance

AD&D

401k

Employee Assistance Program

8 paid holidays

Résumé du poste

Performance Home Medical in Houston is seeking a Sleep Coach to join our Clinical Team. You will assist patients with equipment usage, coordinate appointments, and communicate with referral sources and insurers to support coverage.

The role emphasizes compassionate patient service, reliable performance, and ability to multitask in a fast-paced environment, with strong emphasis on accuracy and teamwork.

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to patient care.
• Responsible and reliable with a strong work ethic.
• Quick learner who adapts to a fast-paced environment.
• Team player contributing to a professional, positive culture.
• Skilled in de-escalation when issues arise.
• Operate phone systems in a professional manner.
• Excellent verbal and written communication.
• Strong problem-solving abilities with a track record of performance.
• Highly organized and detail oriented.
• Prior knowledge or hands-on experience with PAP equipment (preferred).

Responsabilités

• Assists patients on the use of the equipment and insurance coverage criteria.
• Pulls patient information through electronic sources.
• Corresponds with referrals and patients daily.
• Schedules patient appointments and assists Clinicians as directed.
• Performs other tasks as assigned by supervisor or manager.
• Troubleshoots patient issues with equipment, virtually and over the phone.
• Will provide on the job training.

Connaissances

Tech proficiency

Compassionate care

Reliability

Fast learner

Team player

De-escalation

Phone system operation

Clear communication

Problem solving

Organizational skills

Attention to detail

PAP equipment knowledge (preferred)

Description du poste

Job Details: Job Location: Houston Head Office - Houston, TX 77070, Position Type: Full Time, Job Category: Customer Service, Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Clinical Team as a Sleep Coach. In this role, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service is a plus but not required. A background in medical equipment a plus but we will train the right candidate.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Assists PHM patients on the use of the equipment received and achieving insurance coverage criteria.
• Pull patient information though electronic sources.
• Corresponds with referrals and patients on a daily basis.
• Scheduling patient appointments and assisting Clinicians as directed.
• Other tasks that may be assigned by the direct supervisor or manager.
• Troubleshooting patient issues with equipment, virtually and over the phone.
• Will provide on the job training.

Qualifications:

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Demonstrates strong attention to detail when interpreting patient data, ensuring accuracy and support through a patient-centered approach.
• Prior knowledge / hands-on experience with PAP equipment - Preferred.