Branch Office Manager: Retail Banking & Team Leadership

Stock Yards Bank & Trust; Cincinnati (OH); On-site; USD 52,000 - 65,000; Full time

Job summary

Stock Yards Bank & Trust is seeking an Office Manager to lead and develop staff while overseeing day-to-day branch operations. You will manage customer relationships, open accounts, and handle loan processes in a fast-paced banking environment.

The role emphasizes consultative selling, regulatory compliance, and effective supervision to meet service goals. Strong communication, organizational, and supervisory skills are essential for success.

Qualifications

• High School Diploma or GED required; BS/BA in business-related field preferred.
• 3+ years of retail banking experience
• 1+ years of lending experience
• Graduate of Management Training Program or equivalent supervisory training

Responsibilities

• Retain and expand current customer relationships
• Open new accounts, perform account maintenance, process and close loans
• Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions
• Perform Service Associate duties such as processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture
• Responsible for team building and motivation – Track results vs. goals, conduct weekly team meetings and coach employees
• Supervise branch personnel – Performance appraisals, staff development, disciplinary actions and scheduling
• Lead, exemplify and coach to the 212º commitment to service
• Assist with business development by preparing for and participating in business calling activities, networking, and community involvement
• Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency

Skills

Team leadership

Communication skills

Organizational skills

Time management

Supervisory experience

Education

High School Diploma or GED

BS/BA in business-related field

Tools

Microsoft Word

Excel

Outlook

Job description

Stock Yards Bank & Trust is seeking an Office Manager to lead and develop staff while overseeing day-to-day branch operations. You will manage customer relationships, open accounts, and handle loan processes in a fast-paced banking environment.

The role emphasizes consultative selling, regulatory compliance, and effective supervision to meet service goals. Strong communication, organizational, and supervisory skills are essential for success.