Retail Banking Office Manager: Lead & Grow Team

Stock Yards Bank & Trust; Cincinnati (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(K) with company match

ESOP

Medical insurance

Dental insurance

Vision insurance

Life/AD&D insurance

Employee Stock Purchase Plan

Employee Assistance Program

Job summary

Stock Yards Bancorp, Inc. in Cincinnati, OH is seeking an Office Manager to lead a Retail team and drive service excellence and needs-based selling. You will oversee branch operations, supervise staff, and develop talent to achieve goals.

The role emphasizes open customer relationships, new account openings, loan processing, and consultative selling while ensuring compliance with bank policies and procedures. Excellent communication and leadership are essential.

Qualifications

• High School Diploma or GED required – BS/BA business related field preferred.
• Graduate of Management Training Program or 3+ years of retail banking experience.
• 1+ years of lending experience and strong customer service skills.
• Proficient PC skills including Word, Excel and Outlook; good communication abilities.

Responsibilities

• Retain and expand current customer relationships.
• Open new accounts, perform account maintenance, process and close loans.
• Consultative selling - engage clients to uncover needs and offer solutions.
• Supervise branch personnel; conduct performance appraisals and schedule staff.
• Lead, coach and motivate team to meet service goals and compliance.

Skills

Communication skills

Organizational skills

Supervisory experience

Team motivation

Time management

Education

High School Diploma or GED

BS/BA business related field preferred

Tools

Microsoft Word

Excel

Outlook

Job description

Stock Yards Bancorp, Inc. in Cincinnati, OH is seeking an Office Manager to lead a Retail team and drive service excellence and needs-based selling. You will oversee branch operations, supervise staff, and develop talent to achieve goals.

The role emphasizes open customer relationships, new account openings, loan processing, and consultative selling while ensuring compliance with bank policies and procedures. Excellent communication and leadership are essential.