Branch Office Leader: Growth, Ops & Member Experience

Navy Federal Credit Union; Fallon (NV); On-site; USD 80,000 - 105,000; Full time

Job summary

Navy Federal Credit Union is seeking a Branch Manager to oversee daily branch operations and staff, ensuring efficient service and compliance with policies.

You will lead a team, monitor cash and security controls, participate in budget planning, recruiting, training, and local marketing efforts while delivering outstanding member service from Fallon, NV.

This role emphasizes staff development, cross-selling Navy Federal products, and driving branch performance to meet business goals.

Qualifications

• Experience supervising branch staff and leading teams.
• Strong customer service mindset and ability to develop staff.
• Knowledge of banking products and compliance basics.

Responsibilities

• Supervise and lead branch team to provide members with Navy Federal products and services.
• Monitor cash operations and branch self-auditing for asset security.
• Manage staff for vault opening/closing and balancing procedures.
• Participate in marketing, events, and member outreach.
• Recruit, onboard, and train team members; oversee budgeting and records retention.
• Guide staff development and cross-sell Navy Federal products.
• Analyze reports to optimize branch performance.
• Ensure compliance with security, HR policies and procedures.

Skills

Leadership

Supervision

Customer service

Communication

Time management

Education

Bachelor's degree in business administration

Tools

POS systems

Cash handling

Job description

Navy Federal Credit Union is seeking a Branch Manager to oversee daily branch operations and staff, ensuring efficient service and compliance with policies.

You will lead a team, monitor cash and security controls, participate in budget planning, recruiting, training, and local marketing efforts while delivering outstanding member service from Fallon, NV.

This role emphasizes staff development, cross-selling Navy Federal products, and driving branch performance to meet business goals.