Branch Office Administrator & Billing Specialist

Certus Pest Inc.; Los Angeles (CA); On-site; USD 42,000 - 56,000; Full time

Job summary

Certus Pest Inc. seeks an organized administrative assistant in Los Angeles to provide branch-level support, handle calls, schedule services, and manage CRM entries with accuracy. You will assist with billing, payments, and collections while maintaining documentation and cross-functional communication with technicians and sales staff.

This role emphasizes customer-focused service, data integrity, and adherence to policies, helping the branch run smoothly and support revenue when needed.

Qualifications

• High school diploma or equivalent.
• 1+ years of administrative or customer service experience.
• Proficiency in Microsoft Word, Excel, Outlook, and CRM systems.

Responsibilities

• Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries.
• Manage customer account setup, service agreements, scheduling, and CRM data entry with accuracy and timeliness.
• Process payments, apply credits and adjustments, and support collections efforts for past-due accounts.
• Maintain accurate documentation, records, and system updates across branch administrative workflows.
• Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently.
• Support branch operations through general office administration, reporting, routing/scheduling, supply management, and cross-functional assistance.
• Adhere to company policies, data integrity standards, and customer service expectations.

Skills

Customer service

Communication

Attention to detail

CRM proficiency

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Outlook

CRM systems

Job description

Certus Pest Inc. seeks an organized administrative assistant in Los Angeles to provide branch-level support, handle calls, schedule services, and manage CRM entries with accuracy. You will assist with billing, payments, and collections while maintaining documentation and cross-functional communication with technicians and sales staff.

This role emphasizes customer-focused service, data integrity, and adherence to policies, helping the branch run smoothly and support revenue when needed.