Branch Administrative Specialist - Customer & Payments Focus

Certus Pest Inc.; Las Vegas (NV); On-site; USD 36,000 - 48,000; Full time

Job summary

Certus Pest Inc. seeks an administrative support specialist for the Las Vegas branch to handle calls, visitors, and service inquiries while ensuring accurate CRM data entry and scheduling. You will assist with account setup, invoicing, and payments, supporting collections where needed.

You will coordinate with technicians, sales staff, and leadership to resolve issues promptly, maintain documentation, and uphold data integrity across branch workflows for smooth operations.

Qualifications

• High school diploma or equivalent required.
• 1+ years of administrative or customer service experience.
• Proficiency in Word, Excel, Outlook, and CRM systems.
• Experience with PestPac or similar field-service CRM preferred.

Responsibilities

• Serve as the primary administrative and customer service support for the branch, responding to inbound calls, visitors, and service inquiries.
• Manage customer account setup, service agreements, scheduling, and CRM data entry with accuracy and timeliness.
• Process payments, apply credits and adjustments, and support collections efforts for past-due accounts.
• Maintain accurate documentation, records, and system updates across branch administrative workflows.
• Coordinate communication between customers, technicians, sales staff, and branch leadership to resolve issues efficiently.
• Support branch operations through general office administration, reporting, routing/scheduling, supply management, and cross-functional assistance.
• Adhere to company policies, data integrity standards, and customer service expectations.

Skills

Communication

Attention to Detail

Problem Solving

Customer Focus

Education

High school diploma or equivalent

Tools

PestPac

CRM systems

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Certus Pest Inc. seeks an administrative support specialist for the Las Vegas branch to handle calls, visitors, and service inquiries while ensuring accurate CRM data entry and scheduling. You will assist with account setup, invoicing, and payments, supporting collections where needed.

You will coordinate with technicians, sales staff, and leadership to resolve issues promptly, maintain documentation, and uphold data integrity across branch workflows for smooth operations.