Branch Member Solutions Specialist

Credit Union of Georgia; United States; On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Health benefits available

Job summary

Credit Union of Georgia is seeking a Member Solutions Representative for our Pickens Branch. This role focuses on delivering exceptional member service, handling account inquiries, and educating members on credit union products. You will transition between member service and teller duties to support daily branch needs.

The MSR will assist with account openings and closings, troubleshoot questions, and build positive member relationships while adhering to policy and regulatory requirements.

Qualifications

• At least 1 year of teller and/or cashier experience.
• 3+ years practical work experience.
• High school diploma or GED required.
• College degree preferred.
• Annual training modules including cyber security and compliance.

Responsibilities

• Assist members with deposits, withdrawals, loan payments, transfers and check cashing.
• Open and close accounts and answer member questions.
• Cross-sell and refer to auto buying service, mortgages, or Member Financial Services.
• Maintain knowledge of policies and regulatory requirements; work with other departments.
• Uphold the JournEASE experience and deliver top-level member service.

Education

High school diploma or GED

College degree preferred

Job description

Credit Union of Georgia is seeking a Member Solutions Representative for our Pickens Branch. This role focuses on delivering exceptional member service, handling account inquiries, and educating members on credit union products. You will transition between member service and teller duties to support daily branch needs.

The MSR will assist with account openings and closings, troubleshoot questions, and build positive member relationships while adhering to policy and regulatory requirements.