Member Solutions Representative

Credit Union of Georgia; United States; Presencial; USD 32 000 - 48 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health benefits available

Resumo da oferta

Credit Union of Georgia is seeking a Member Solutions Representative for our Pickens Branch. This role focuses on delivering exceptional member service, handling account inquiries, and educating members on credit union products. You will transition between member service and teller duties to support daily branch needs.

The MSR will assist with account openings and closings, troubleshoot questions, and build positive member relationships while adhering to policy and regulatory requirements.

Qualificações

• At least 1 year of teller and/or cashier experience.
• 3+ years practical work experience.
• High school diploma or GED required.
• College degree preferred.
• Annual training modules including cyber security and compliance.

Responsabilidades

• Assist members with deposits, withdrawals, loan payments, transfers and check cashing.
• Open and close accounts and answer member questions.
• Cross-sell and refer to auto buying service, mortgages, or Member Financial Services.
• Maintain knowledge of policies and regulatory requirements; work with other departments.
• Uphold the JournEASE experience and deliver top-level member service.

Formação académica

High school diploma or GED

College degree preferred

Descrição da oferta de emprego

Description

Credit Union of Georgia is growing within our branch network, and with that we are looking for a talented Member Solutions Representative for our Pickens Branch. At Credit Union of Georgia, every role contributes to helping our members achieve their financial goals. Join a team that puts members at the center of everything we do.

The Member Solutions Representative is responsible for providing exceptional service to members by assisting with account inquiries, opening new accounts, and educating members on credit union products and services. This individual plays a key role in building positive member relationships by troubleshooting and resolving account-related questions and concerns while ensuring every interaction reflects the credit union’s commitment to quality service. In addition, the MSR performs routine financial transactions and transitions between member service and teller responsibilities to support the daily needs of the branch.

Responsibilities

• Responsible for upholding and adhering to Credit Union of Georgia brand standards including following all of the steps of our unique member JournEASE experience and to Engage, Ask, Solve and Excite and deliver top level member service every time.
• Assists members with opening and closing accounts. Answers member questions.
• Understands when to seek assistance from supervisors along with providing their own recommendations.
• Accurately and efficiently performs routine member transactions, including but not limited to deposits, withdrawals, cash advances, loan payments, transfers and check cashing.
• Cross sells and presents the features and benefits of Credit Union products and services. Looks for opportunities to deepen the credit union relationship with each member by creating referrals for the Credit Union Auto Buying Service, mortgages, or Member Financial Services.
• Abides by and maintains current and thorough knowledge of Credit Union policies and procedures including the Credit Union Service Standards. This includes working well with other departments to ensure cohesiveness of transactions and relationships.
• Complies with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Abides by, and maintains current and thorough knowledge of Credit Union policies and procedures.
• Completes all assigned training assignments within designated timeframe.
• Other duties as assigned.

Requirements

• At least 1 year of teller and/or cashier experience.
• 3+ years practical work experience.
• High school diploma or GED required.
• College degree preferred.
• All employees must complete annual training modules including but not limited to cyber security, bank secrecy act as well as other compliance and regulatory requirements.