Branch Member Services Associate

ADP, Inc.; Jacksonville (FL); On-site; USD 33,000 - 45,000; Full time

Job summary

Community First is seeking a Branch MSR at Lakewood/O range Park to welcome members, open new accounts, process loans, and expand relationships. You will perform teller tasks, assist with internet banking, and conduct outbound calls to onboard members while meeting sales and compliance standards.

This role emphasizes exceptional customer service and accurate financial processing. Join a team committed to community financial services, with opportunities to grow product knowledge and contribute to

Qualifications

• Minimum of 1–3 years of similar or related experience.
• High school diploma or equivalent.
• Strong interpersonal, diplomatic communication with customers.

Responsibilities

• Engage members and verify IDs; process various loan applications.
• Maintain accounts: address changes, joint members, checks, online banking enrollment.
• Perform teller transactions as needed.
• Interview members to identify suitable products and services.
• Continuously improve knowledge to resolve member questions.
• Make outbound calls to onboard members and grow relationships.
• Meet sales and quality goals; ensure compliance with laws and regulations.

Skills

Experience

Education

Interpersonal skills

Education

High school diploma

Job description

Community First is seeking a Branch MSR at Lakewood/O range Park to welcome members, open new accounts, process loans, and expand relationships. You will perform teller tasks, assist with internet banking, and conduct outbound calls to onboard members while meeting sales and compliance standards.

This role emphasizes exceptional customer service and accurate financial processing. Join a team committed to community financial services, with opportunities to grow product knowledge and contribute to