Call Center Mail Payment Processor

NASA Federal Credit Union; Upper Marlboro (MD); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Paid Leave

Education Assistance

Vacation Leave

Job summary

NASA Federal Credit Union is seeking a Call Center Mail Payment Processor to diligently handle basic mail payment transactions and learn payment processing, document retrieval, fraud detection, check holds, and day-end balancing. Training will cover product and service knowledge and banking operations to support exceptional member service.

Ideal candidates may have prior banking or teller experience, with emphasis on accuracy, attention to detail, and service orientation.

Qualifications

• Some experience processing payments or bank/credit union teller experience is preferred.

Responsibilities

• Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Processes transfers from savings to checking and vice versa.
• Receives, sorts, and posts checks for deposit to savings/checking accounts.
• Receives, sorts, and posts loan payments.
• Applies appropriate check holds.
• Contacts members to verify instructions when needed.
• Disburses withdrawals by check from member accounts.
• Receives and processes member information update forms.
• Responsible for jobs assigned by the direct supervisors for day-end balancing.
• Picks up and drops off mail and specialty work in designated areas daily.
• May cross-train on the Call Center Member Service Associate I position and perform basic job duties.

Job description

NASA FCU is on a mission to find an exceptional Call Center Mail Payment Processor who is passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland. This position is 100% in office. In this role you will be responsible for basic mail payment transactions and will receive training on payment processing, document retrieval, fraud detection, check holds, account ownership, basic product and service training and day-end balancing. Previous banking experience or retail with cash handling is preferred. Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services!

Job Duties and Responsibilities:

• Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act.
• Processes transfers from savings to checking and vice versa
• Receives, sorts, and posts checks for deposit to savings/checking accounts
• Receives, sorts, and posts loan payments
• Applies appropriate check holds
• Contacts members to verify instructions when needed
• Disburses withdrawals by check from member accounts
• Receives and processes member information update forms
• Responsible for jobs assigned by the direct supervisors for day-end balancing
• Picks up and drops off mail and specialty work in designated areas daily
• May cross-train on the Call Center Member Service Associate I position and perform basic job duties

Education and/or Experience:

• Some experience processing payments or bank/credit union teller experience is preferred. The successful applicant will have the following attributes: conscientiousness, attention to detail, accuracy and service orientation.

Our generous benefit package includes:

Salary:

$17.00 - $22.00

Work Schedule:

8:00am - 4:30pm

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.

*100% Credit Union-Paid

• Health Insurance (Choice of two nationwide PPO plans)
• High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible) +*
• Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible) +
• Dental Insurance: Generous employer contribution toward premium+
• Vision Insurance: Generous employer contribution toward premium+
• Long-term Disability Insurance+*
• Flexible Spending Medical Account (FSA)+
• Flexible Spending Dependent Care Account+
• Health Savings Account (HSA)+
• Voluntary Supplemental Life Insurance+
• Voluntary Dependent Life Insurance+
• Voluntary Short-term Disability Insurance+
• 401(k) with employer match up to 6% and immediate 100% vesting
• Gain Sharing Bonus (eligibility rules apply) *
• Life Insurance/AD&D+*
• Vacation Leave (excluding Outside Loan Officers)
• Sick and Safe Leave
• 11 Paid Holidays
• Education Assistance
• Employee Referral Bonus*
• Credit Union Membership Eligible
• Employee Assistance Program+*
• Identity Theft Protection (Additional fee to add family members) +*
• Pet Health Insurance
• Employee Discount Program

All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.

We're Stronger Together

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

Posted 11/2/2026