Branch Manager, Truck Service & Operations

NationaLease; Northern (KY); Ibrido; USD 65.000 - 95.000; Tempo pieno

Vantaggi offerti da questo lavoro

Sick/PTO

Paid holidays

401k match

Medical/Dental/Vision

Employee referral bonus

Company paid life insurance

Supplemental life & disability

Team environment

Descrizione del lavoro

Bentley Truck Services in Kentucky is seeking a Branch Manager to oversee day-to-day operations at the location, ensuring safety, efficiency, and profitability. You will lead teams across service, lease & rental, parts, and sales, develop talent, and drive business growth while upholding our safety and customer service standards.

The role targets experienced leaders with 5+ years in management in vehicle service sectors, a degree or relevant experience, and proficiency in Microsoft Office.

Competenze

• At least 5 years in a managerial role in Body Shop or Service.
• Associates degree (Bachelors preferred) or 10 years related experience.
• Ability to mentor and hold employees accountable.
• Experience growing teams via hiring and development.
• Familiar with Microsoft Office software.

Mansioni

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects.
• Support the team's actions and concerns. Assure meetings and tasks are documented and stored in the proper location. Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location.
• Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
• Schedule technicians to satisfy workload. Interact with other functions in organization to assure proper payments from customer or insurance firms.
• Support employees by assuring proper time is submitted for their pay.
• Assure compliance to state and local guidelines for body shops.
• Manage their teams to engage each member and to grow their talents to promote business growth.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

Conoscenze

Prioritization

Business acumen

Professional demeanor

High-energy attitude

Mentoring

Organizational skills

Formazione

Associate degree or higher

Strumenti

Microsoft Office

Descrizione del lavoro

Bentley Truck Services in Kentucky is seeking a Branch Manager to oversee day-to-day operations at the location, ensuring safety, efficiency, and profitability. You will lead teams across service, lease & rental, parts, and sales, develop talent, and drive business growth while upholding our safety and customer service standards.

The role targets experienced leaders with 5+ years in management in vehicle service sectors, a degree or relevant experience, and proficiency in Microsoft Office.