Auto Body & Service Branch Leader

Bentley Truck Services, Inc.; Bensalem Township (Bucks County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Sick/PTO

Paid Holidays

Competitive salary

401k match

Medical/Dental/Vision

Referral bonus

Life Insurance

Supplemental Insurance

Team-oriented culture

Job summary

Bentley Truck Services, Inc. is seeking a Branch Manager to run daily operations at the Bucks County facility, ensuring safety, efficiency and profitability.

You will lead a multi-functional team across service, parts, and sales, drive a customer-focused culture, and develop staff to support growth. The role requires strong leadership, excellent communication, and a hands-on approach to improving processes and compliance with industry standards.

Qualifications

• At least 5 years experience in a managerial role relating to Body Shop and/or Service.
• Associates degree (Bachelors preferred), or 10 years related experience.
• Ability to mentor and hold employees accountable.
• History of growing teams via hiring and developing.
• Familiar with Microsoft Office software.

Responsibilities

• Promote safety throughout the facility by encouraging participation in safety meetings, audits, and projects. Support the team’s actions and concerns. Assure meetings and tasks are documented and stored in the proper location. Responsible for overall cleanliness of facilities and the grounds around it, and a strong customer service culture.
• Provide weekly updates to owners of locations successes, concerns, roadblocks, and where there is need for assistance from outside the location.
• Interact with customers and provide estimates for repairs and keep customers and insurance companies abreast of job status.
• Schedule technicians to satisfy workload. Interact with other functions in organization to assure proper payments from customer or insurance firms.
• Support employees by assuring proper time is submitted for their pay.
• Assure compliance to state and local guidelines for body shops.
• Manage their teams to engage each member and to grow their talents to promote business growth. Work to get employee buy in and provide opportunities for employee to be part of providing solutions.
• Stay abreast of each department needs as far as equipment and manpower and support the process to get those items addressed.
• Oversees plant operations and facility issues by working with internal and external resources to have items maintained or fixed.
• Support training initiatives, and meetings to promote employee awareness of products, safety, benefits, policies, etc.
• Continually seek growth opportunities with product and process knowledge and management, technological, and compliance.
• Assure customers are being taken care of through organizational resources. Escalate issues when appropriate.
• Participate in employee discussions relating to performance reviews and disciplinary concerns.
• Maintain a good understanding and support for organization to reach its goals relating to service, sales, parts, lease and rental.
• Escalate employee relations matters to human resources when appropriate

Skills

Strong communication

Prioritization

Business acumen

Body shop experience

Customer service

Professional appearance

High-energy attitude

Managerial skills

Mentoring

Organization

Education

Associate degree

10 years related experience

Tools

Microsoft Office

Job description

Bentley Truck Services, Inc. is seeking a Branch Manager to run daily operations at the Bucks County facility, ensuring safety, efficiency and profitability.

You will lead a multi-functional team across service, parts, and sales, drive a customer-focused culture, and develop staff to support growth. The role requires strong leadership, excellent communication, and a hands-on approach to improving processes and compliance with industry standards.