Branch Manager: Operations, Safety & Customer Excellence

LGG Industrial; Corpus Christi (TX); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health benefits

401k with company match

Paid vacation and holidays

Job summary

LGG Industrial is seeking a Branch Manager to provide strategic leadership and daily oversight of branch operations, ensuring seamless coordination across Operations, Customer Service, Purchasing, Sales, and Field Service. You will drive customer satisfaction, profitability, and growth.

You will manage cross-functional teams, optimize facility operations, enforce safety and quality standards, and implement performance-driven processes across warehouse, service and support functions.

Qualifications

• Be at least 21 years of age.
• 5-7 years of related warehousing or production experience.
• 2-3 years of management or supervisory experience.
• College degree, Business Administration or Industrial Distribution preferred; will consider equivalent degrees.
• In lieu of degree will consider minimum 7-10 years management experience in an industrial distribution setting.

Responsibilities

• Plan, schedule, and supervise all operational teams including Warehouse/Production, Safety, Quality, Shipping/Receiving, Drivers, VMI and Counter Sales (where applicable).
• Oversee facility operations and ensure alignment with strategic company goals.
• Drive efficient daily execution of orders, inventory, and delivery processes.
• Ensure on time delivery for the Branch and to support the organization in obtaining its goals and objectives by operating in a cost-effective manner that leads to higher profits.
• Implement standardized customer service policies and procedures across the branch to ensure consistency and excellence across all touchpoints.
• Ensure timely and accurate order fulfillment, quote processing, and customer support aligned with company standards.
• Support Account Managers by identifying technical sales opportunities and drive cross-functional collaboration to enhance service delivery and support revenue growth.
• Maintain high customer satisfaction ratings and resolve issues with urgency and professionalism.

Skills

Leadership

Cross-functional collaboration

Safety compliance

Operations management

Team development

Communication

Problem solving

Education

Bachelor's degree in Business Administration or Industrial Distribution

Tools

ERP systems

MS Office

Job description

LGG Industrial is seeking a Branch Manager to provide strategic leadership and daily oversight of branch operations, ensuring seamless coordination across Operations, Customer Service, Purchasing, Sales, and Field Service. You will drive customer satisfaction, profitability, and growth.

You will manage cross-functional teams, optimize facility operations, enforce safety and quality standards, and implement performance-driven processes across warehouse, service and support functions.