Branch Manager: Mortgage & Member Experience

INFUZE CREDIT UNION; Waynesville (MO); Presencial; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Infuze Credit Union is seeking a Branch Manager to lead our Missouri branch, ensuring top-tier member service and efficient operations. You will oversee staff, manage loan workflows, and ensure adherence to federal regulations while maintaining a secure branch environment.

The role requires 2–5 years of related experience, an associates degree or equivalent certification, and the ability to obtain CCUFC and Certified Lending Expert designations within two years.

Formación

• Two to five years of related experience
• Associates Degree or specialized business/trade certification
• Must obtain CCUFC Designation and Certified Lending Expert within two years of hire

Responsabilidades

• Create and maintain a cross-selling environment within the branch.
• Monitor key products and sales within the branch to ensure profitable and sound business practices and high quality member service.
• Apply and evaluate policies and procedures for the branch.
• Ensure branch compliance with federal laws and regulations.
• Support a highly motivated, well-trained staff, ensuring positive employee relations.
• Evaluate job performance of branch staff to ensure quality of work and extraordinary member service.
• Monitor branch activity, including transaction volume, teller errors, loan volume, individual staff sales, and new accounts.
• Assist staff and members with complex accounts/loans.
• Conduct loan interviews.
• Process, approve and/or close loans. Must maintain current Mortgage License Originator status.
• Manage the security and safety of the branch, examining and monitoring related policies and procedures on an ongoing basis. Ensure that staff receives consistent security and robbery procedure training. Coordinate with Facilities to maintain branch fixtures, grounds, and equipment.
• Schedule adequate staff to ensure efficient branch operations.
• Monitor branch operations to ensure a consistent, professional approach.
• Perform other duties as assigned. Must comply with all company policies and procedures, applicable laws and regulations, including but not limited to the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

Conocimientos

Interpersonal skills

Communication

Confidentiality

Leadership

Policy communication

Educación

Associates Degree

Business/Trade certification

CCUFC Designation

Certified Lending Expert Designation

Descripción del empleo

Infuze Credit Union is seeking a Branch Manager to lead our Missouri branch, ensuring top-tier member service and efficient operations. You will oversee staff, manage loan workflows, and ensure adherence to federal regulations while maintaining a secure branch environment.

The role requires 2–5 years of related experience, an associates degree or equivalent certification, and the ability to obtain CCUFC and Certified Lending Expert designations within two years.