Branch Manager - Mattoon, IL

Innovative Staff Solutions; Mattoon (IL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability

EAP

PTO

Paid Holidays

FSA

401k match

Job summary

Innovative Staff Solutions in Mattoon, IL, is seeking a Branch Manager for a full-time, on-site role. You will lead a small team, recruit and hire candidates, and partner with clients to meet staffing needs.

With a focus on customer service excellence and community impact, the ideal candidate has 4+ years of leadership experience and strong communication skills in a busy staffing environment.

Qualifications

• 4-year degree or equivalent experience required.
• At least 4 years of customer service experience.
• Proficiency in Microsoft Office; professional appearance and demeanor.

Responsibilities

• Recruit, interview, and process candidates for job openings.
• Follow all hiring steps to ensure quality hires.
• Maintain a robust talent network with detailed documentation.
• Manage daily onsite office tasks and reports.
• Collaborate with clients to meet business needs and manage staff.
• Lead staff performance reviews and address satisfaction concerns.

Skills

Customer service

Leadership

Communication

Attention to detail

Education

4-year degree or equivalent experience

Tools

Microsoft Office

Job description

Join Our Growing Team at Innovative Staff Solutions!

Are you a skilled professional looking for an exciting new opportunity? Innovative Staff Solutions is expanding, and we are on the hunt for a dynamic Branch Manager to join our internal team in Mattoon, IL. This full-time role is crucial in connecting talented candidates with our valued clients.

About Innovative Staff Solutions

Innovative Staff Solutions is a family-owned, full-service staffing company with over 30 years of experience. We pride ourselves on delivering 5-star customer service and operate more than 25 locations across Illinois, Indiana, Kentucky, Wisconsin, and Missouri.

Our mission is to build successful partnerships with each of our clients – getting to know their businesses inside and out so that we may effectively fulfill their staffing needs. Through these mutually beneficial relationships, we are then able to open the doors of opportunity for our candidates.

We are deeply committed to giving back to the communities we serve through charitable donations and are recognized for their individual contributions.

Why Join Us?

• Collaborative Environment: Work with a supportive team that values your input and encourages professional growth.
• Community Impact: Engage in meaningful community service projects and make a difference.
• Recognition: Be acknowledged for your hard work and dedication.
• Training & Development: Structured training program and continuous professional development programs and opportunities.
• Compensation: Competitive pay of $45,000-55,000 annually
• Benefits: Comprehensive benefits package including Medical, Dental, Vision, Life Insurance, and Disability. Employee Assistance Program, Paid Time Off and Paid Holidays, Flexible Spending Account, and 401k with up to 4% company match.

Ideal Candidate

We are looking for individuals with impeccable customer service and communication skills, a positive attitude, and a passion for working in a progressive, people-centric environment.

Key Responsibilities

• Candidate Recruitment: Recruit, interview, and process candidates for job openings.
• Hiring Process: Follow all hiring steps precisely to make quality hiring decisions.
• Talent Network: Maintain a robust network of qualified candidate through detailed documentation and follow up.
• Office Management: Handle daily onsite office tasks and required reports as well as managing the internal staff members.
• Client Partnership: Collaborate with clients to meet their business needs and effectively manage the employees assigned to their locations.
• Communication: Engage with clients via phone, email, and in person to build and foster business and relationship development.
• Management: Lead with excellence by conducting regular staff performance reviews and meetings. Swiftly addressing customer and employee satisfaction concerns to maintain a positive environment. Oversee a team of up to 2 individuals, setting daily goals and expectations to drive business success at your location.
• Onboarding & Screening: Process new hire paperwork, drug screens, and maintain all employment related legal compliance relevant to Worker’s Compensation, Unemployment, and more.

Requirements

• 4-year degree or equivalent experience.
• At least 4 years of customer service experience.
• Proficiency in Microsoft Office products.
• Professional appearance and demeanor.
• Detail-oriented, organized, and able to work efficiently despite interruptions.
• Proven track record of being in a leadership position.
• Strong communication skills both written and verbal.
• Dependable and flexible, with the ability to work Monday-Friday 8am – 5pm and over time as needed to meet deadlines.

EEO Statement:

Innovative Staff Solutions is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and need.