VP of Operations - Innovative Staff Solutions (Mattoon IL)

Cutoday USA; Mattoon (IL); On-site; USD 120,000 - 180,000; Full time

Job summary

Innovative Staff Solutions in Mattoon, IL seeks a VP of Operations to oversee a small/medium full-service branch operation. The role directs staff and ensures the efficient handling of lending products and depository services such as checking, savings, IRAs, and education accounts.

The VP will lead cash operations, recruitment, onboarding, and training while driving member service excellence, budgeting inputs, and cross-functional collaboration.

Qualifications

• Bachelor’s degree in accounting, business, management, or related field is required.
• 7–10 years of experience in banking or credit unions.
• Knowledge of federal regulations governing consumer lending, mortgages, and deposits.
• Experience leading in diverse, complex operations and cash/ATM operations.
• Supervisory/management experience preferred.
• Strong leadership, communication, and public speaking skills.

Responsibilities

• Manage, direct and motivate the branch team to provide members with full range of products and services.
• Lead cash operations and branch self-auditing to keep assets secure and within limits.
• Oversee recruiting, onboarding and initial staff training.
• Increase branch productivity through training and eliminating inefficiencies.
• Promote member service excellence and lead team to deliver quality service.
• Ensure compliance with security, HR policies, timekeeping, and payroll procedures.
• Manage daily activities and establish performance goals and priorities.
• Develop, mentor, and counsel staff; participate in budgeting for AFP.
• Ensure operational efficiency and perform other duties as assigned.

Skills

Leadership

Public speaking

Communication

Problem solving

Strategic planning

Time management

Staff development

Cash operations

Education

Bachelor's degree in accounting, business, management, or a related field

Tools

Microsoft Office Suite

Job description

VP of Operations - Innovative Staff Solutions (Mattoon IL)

Published: May 20, 2026

Type: Full Time

Qualifications:

• Bachelor’s degree in accounting, business, management, or a related field (required).
• 7 - 10 years of experience in banking or credit unions.
• Knowledge of applicable federal regulations governing consumer lending and/or credit cards, mortgage and equity loans, savings and checking accounts
• Experience in leading and managing in diverse and complex operational environments
• Knowledge of functions relating to cash and ATM operations
• Previous supervisory or management experience (preferred).
• Strong leadership and team-building skills with a focus on employee development.
• Proven experience in business development, sales, and financial services.
• Excellent communication and public speaking skills to represent the credit union professionally.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• Ability to manage multiple priorities while maintaining accuracy and timeliness.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities:

• Manage, direct and motivate the branch team to provide members with the full range of products and services including lending products and depository accounts such as checking savings, IRA, and Coverdell Education accounts
• Lead cash operations and branch self-auditing efforts to keep credit union assets secure and within operational limits
• Manage staff to ensure opening, closing and balancing procedures are completed
• Increase productivity of branch office by implementing relevant employee training, establishing team development goals and eliminating inefficiencies
• Oversee recruiting/selection, on-boarding and initial training of team members
• Promote member service excellence and lead team to deliver quality service
• Analyze and solve problems without clear precedent
• Ensure compliance with all security, safety and emergency preparedness procedures
• Ensure compliance with all HR related policies, practices and procedures, such as timekeeping, recruiting, compensation, separations, leave usage, etc.
• Ensure the team follows, complies with and regularly reviews all required policies, practices and procedures using established guidelines
• Resolve employee concerns by ensuring employees receive mediation to resolve issues in somewhat difficult situations
• Manage daily activities
• Ensure adequate/skilled staffing; select employees
• Establish performance goals and priorities
• Develop, mentor, and counsel staff
• Provide input and/or prepare budget requirements for Annual Financial Plan (AFP)
• Ensure efficiency of operations
• Perform other duties as assigned

Innovative Staff Solutions seeks a VP of Operations to manage and direct all activities of a small/medium full-service branch office operation by overseeing the efficient operation of the branch to ensure operational functions are completed and properly performed by branch staff.