Branch Manager — Lead Teams & Elevate Member Service

Arbor Financial Credit Union; Otsego Township (MI); Presencial; USD 65.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid time off

401(k) with match

Profit-sharing

Health insurance

Dental

Vision

HSA

Flexible spending plans

Life insurance

Short-term disability

Long-term disability

Tuition reimbursement

Loan discounts

Mortgage discounts

Descripción de la vacante

Arbor Financial Credit Union in Otsego, Michigan, is seeking a Branch Manager to lead two teams, deliver exceptional member service, and drive branch performance. You will empower staff to help members achieve financial wellbeing daily and build strong relationships in the community.

As a leader with a background in financial services, you will oversee daily operations, ensure policy compliance, and mentor staff.

Formación

• High School Diploma or equivalent required.
• 1+ year of leadership experience required.
• 3+ years’ experience in retail banking.
• Strong coaching, communication, member service, and interpersonal skills.
• Solid knowledge of financial products, services, and regulations.
• Proficiency in computer operation and Microsoft 365.
• Professionalism in conduct, communication, and appearance.
• Ability to collaborate in a fast-paced, member-focused environment.
• Able to be bonded (Age 18+).
• Preferred: Bachelor's degree (business, finance, or related) or equivalent experience, experience with Fiserv DNA, consumer lending and/or sales experience.

Responsabilidades

• Lead branch staff to drive performance and deliver outstanding member service.
• Oversee daily operations, including opening/closing, cash management, and audit readiness.
• Ensure compliance with policies, procedures, and regulations.
• Build and maintain relationships with members to identify and meet their financial needs.
• Support Tellers and Personal Bankers with complex member issues, escalations, and serve as backup as needed.
• Monitor branch performance metrics and implement strategies to achieve sales/service goals.
• Represent Arbor at community events.

Conocimientos

Proficiency in computer operation and

Educación

High School Diploma or equivalent

Bachelor's degree (preferred)

Herramientas

Microsoft 365

Descripción del empleo

Arbor Financial Credit Union in Otsego, Michigan, is seeking a Branch Manager to lead two teams, deliver exceptional member service, and drive branch performance. You will empower staff to help members achieve financial wellbeing daily and build strong relationships in the community.

As a leader with a background in financial services, you will oversee daily operations, ensure policy compliance, and mentor staff.