Branch Manager — Lead Team, Elevate Member Service

Alliance Credit Union; St. Louis (MO); Hybrid; USD 57,000 - 68,000; Full time

Benefits offered by this job

Competitive pay

Full benefits

401K with 8% match

Paid holidays and PTO

Employee events

Job summary

Alliance Credit Union in St. Louis seeks a Branch Manager to lead daily operations and ensure top-tier member service. You will drive staff performance, coordinate branch activities, and uphold compliance while advancing the credit union's Brand Promise.

The role emphasizes coaching, budget awareness, and cross-team collaboration to achieve sales and service goals in a dynamic community-focused environment.

Qualifications

• Experience leading branch staff and operations.
• Strong communication and organizational abilities.
• Commitment to service excellence and compliance.

Responsibilities

• Oversee daily branch operations and staff scheduling.
• Lead coaching, evaluations, and training for staff.
• Promote products, meet sales targets, and support marketing.
• Deliver Plus One service and handle escalated service issues.
• Ensure accurate reports, audits, and policy adherence.
• Maintain security, cash controls, and risk management.
• Support budgeting, cost control, and operational improvements.
• Provide backup leadership for other branches as needed.

Skills

Leadership & staff development

Branch operations excellence

Communication & multitasking

Problem solving & time management

Operational compliance

Team coaching & training

Job description

Alliance Credit Union in St. Louis seeks a Branch Manager to lead daily operations and ensure top-tier member service. You will drive staff performance, coordinate branch activities, and uphold compliance while advancing the credit union's Brand Promise.

The role emphasizes coaching, budget awareness, and cross-team collaboration to achieve sales and service goals in a dynamic community-focused environment.