Branch Manager: Lead Strategy, Coaching & Member Experience

Zeal Credit Union; New Hudson (MI); On-site; USD 60,000 - 90,000; Full time

Job summary

Zeal Credit Union in New Hudson, MI, is seeking a Full-Time Branch Manager to lead our onsite branch with a focus on member experience and financial performance.

You will drive strategy, oversee budgeting, and analyze branch metrics while coaching and developing staff to achieve targets and high service standards. This role demands strong collaboration and a proactive, results-driven mindset.

Qualifications

• Bachelor's degree or equivalent required.
• 5-7 years leadership experience in banking or financial services.
• Familiarity with industry rules and regulations (BSA/AML/OFAC).
• Ability to meet sales targets and production goals.
• Excellent organizational skills and attention to detail.

Responsibilities

• Lead and inspire branch staff, providing coaching for career development.
• Oversee branch operations, budgeting, and fund allocation for optimal resource use.
• Monitor branch metrics to identify performance improvements.
• Hire, train, and schedule branch personnel; enforce policies and procedures.
• Drive strategy and a culture of collaboration and high performance.

Skills

Leadership

Coaching & development

Regulatory knowledge

Customer service

Education

Bachelor's degree or equivalent

Job description

Zeal Credit Union in New Hudson, MI, is seeking a Full-Time Branch Manager to lead our onsite branch with a focus on member experience and financial performance.

You will drive strategy, oversee budgeting, and analyze branch metrics while coaching and developing staff to achieve targets and high service standards. This role demands strong collaboration and a proactive, results-driven mindset.