Branch Manager - Growth, Customer Experience

Santander; New York (NY); On-site; USD 60,000 - 103,000; Full time

Job summary

Santander is seeking a Branch Manager for the Canal St, NY location to lead daily operations and drive exceptional customer experience. You will manage a sales-focused team, set strategies, and ensure compliance with banking regulations while delivering operational excellence.

You will coach staff, hire and retain talent, analyze branch performance data, and utilize digital tools to deepen customer relationships and grow revenue in a fast-paced environment.

Qualifications

• High school diploma or GED - Required
• Bachelor’s Degree in related field or equivalent demonstrated through work experience - Preferred
• 3+ Years Demonstrated successful experience in Retail Bank sales management or related bank operations - Required
• 5+ Years Experience in Retail sales management or equivalent - Required
• 12+ Months Santander experience related to Branch Manager responsibilities - Required
• 3+ Years Experience selling products in an incentive-based environment - Required

Responsibilities

• Direct overall branch performance, leading team to achieve sales targets and customer satisfaction.
• Develop and implement sales strategies to grow revenue and market share.
• Motivate sales teams to manage a pipeline of prospects and customers.
• Engage in consultative conversations with customers to offer tailored solutions.
• Analyze branch performance data to drive strategic decisions and efficiency.
• Coach and develop team members, set clear expectations and growth plans.
• Hire, retain and motivate branch colleagues across all job families.
• Manage branch scheduling to balance needs and availability.
• Utilize digital technologies to enhance customer interactions and self-service.
• Provide an elevated experience and resolve escalated customer problems.
• Ensure risk management and compliance with policies and regulations.

Skills

Sales leadership

Customer focus

Leadership

Communication

Coaching

Team management

Problem solving

Education

High school diploma

Bachelor's degree in related field

Tools

Microsoft Office

Job description

Santander is seeking a Branch Manager for the Canal St, NY location to lead daily operations and drive exceptional customer experience. You will manage a sales-focused team, set strategies, and ensure compliance with banking regulations while delivering operational excellence.

You will coach staff, hire and retain talent, analyze branch performance data, and utilize digital tools to deepen customer relationships and grow revenue in a fast-paced environment.