Branch Manager: Lead Sales & Member Experience

Socket.dev; Boulder (CO); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

4 weeks PTO

Health plan + HSA employer contrib.

401(k) match up to 4%

12 weeks parental leave

Employee Assistance Program

Tuition reimbursement

Job summary

Elevations Credit Union in Boulder is seeking a Branch Manager to lead the downtown branch, coach the teller team, and embody our core values. You will collaborate with Retail partners to implement strategies that drive revenue and ensure branch operational excellence, delivering exceptional member experiences.

The role requires a Bachelor’s degree or equivalent with 6+ years in financial services and 4+ years lending, plus strong leadership and customer-service skills.

Qualifications

• Bachelor’s degree or equivalent or work experience.
• 6+ financial industry experience and 4+ years of lending experience.
• Passion and ability to coach sales and world-class service skills.
• Excellent management, communication and interpersonal skills.
• High level conflict resolution and decision-making skills.
• Formal leadership and sales management training (preferred).
• Experience as a branch manager of a bank or credit union (preferred).
• Bachelor’s degree in business, accounting, finance, or equivalent work experience (preferred).

Responsibilities

• Cultivates passion for Elevations Credit Union through leadership of teller team and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Provides leadership in sales management coaching and support to branch staff to achieve business goals and annual budget for the branch.
• Implements strategies and process improvements to maximize member loyalty and satisfaction.
• Engages members and actively leads team in a manner that models the PEAK’t service model; using care, professionalism, and the highest level of service, exhibiting strong conflict resolution skills when needed.
• Develops and fosters professional relationships within the community to increase member acquisition and generate revenue.
• Executes and capitalizes on marketing campaigns by aligning supporting branch activities.
• Ensures excellence for the day-to-day operations of the branch by partnering with key organizational departments, monitoring all branch activities for compliance with established policies, procedures and processes.
• Coaches team to set and achieve individual goals, develop professionally, take corrective action, and grow in their roles.

Skills

Leadership

Sales coaching

Communication

Interpersonal skills

Conflict resolution

Education

Bachelor’s degree or equivalent

Job description

Elevations Credit Union in Boulder is seeking a Branch Manager to lead the downtown branch, coach the teller team, and embody our core values. You will collaborate with Retail partners to implement strategies that drive revenue and ensure branch operational excellence, delivering exceptional member experiences.

The role requires a Bachelor’s degree or equivalent with 6+ years in financial services and 4+ years lending, plus strong leadership and customer-service skills.