Branch Manager

Elevations Credit Union; Boulder (CO); On-site; USD 72,000 - 90,000; Full time

Benefits offered by this job

4 weeks paid time off (FT)

Parental leave

401(k) match

Health insurance with HSA

Tuition reimbursement up to $5,250/yr

Job summary

Elevations Credit Union in Colorado is seeking a Branch Manager to lead the branch team, coach staff, and drive exceptional member experiences. You will collaborate with Retail partners to implement revenue strategies and process improvements, delivering consistent, personalized service.

The role emphasizes coaching, sales leadership, community engagement, and ensuring compliant operations across the branch. A four-year lending track record and strong management skills are valued.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 6+ financial industry experience and 4+ years of lending experience.
• Passion and ability to coach sales and world class service skills.
• Excellent management, communication and interpersonal skills.
• High level conflict resolution and decision-making skills.

Responsibilities

• Leads teller team and models Elevations’ core values: Integrity, Respect, Passion, Creativity, Excellence.
• Coaches branch staff in sales and service to meet annual branch goals.
• Drives loyalty and satisfaction through strategic improvements and marketing alignment.
• Engages members and leads the team with PEAK’t service: care, professionalism, and top service levels.
• Develops professional relationships to increase member acquisition and revenue.
• Ensures day-to-day branch operations comply with policies and adjust team goals.

Skills

coaching

management

communication

conflict resolution

sales coaching

Education

Bachelor’s degree

4+ years lending experience

Job description

When joining Elevations, you can expect to work for a company with:

• A leadership team that strives to make this the best place you’ve ever worked!
• A focus on supporting our employees’ mental, physical, and financial well-being
• A commitment to diversity, equity, and inclusion recognized by the Denver Business Journal and Colorado Association of Realtors
• A highly engaged workforce devoted to innovation, continuous improvement, and collaboration
• A reputation for excellence, as evidenced by being a two-time recipient of the Malcolm Baldrige National Quality Award
• A passion for consistently providing amazing experiences and creating raving fans

If you join our team, here are some of the perks you can expect:

• A competitive total rewards package with 4 weeks paid time off for full-time employees, work anniversary paid time off, paid volunteer time off, and 12 paid holidays
• Comprehensive medical, dental, and vision plans with employer contributions to supercharge your Health Savings Account
• Up to a 4% match on 401(k) contributions
• Up to twelve weeks of fully paid parental leave
• An extensive Employee Assistance Program that provides personalized care options for your whole household
• Ample opportunity to learn, develop and grow with access to LinkedIn Learning, career and leadership development programs, job shadowing, a mentor program, and tuition reimbursement up to $5,250/year

Location

• On site: Elevations Credit Union Boulder Downtown Branch

Summary/Objective

As the leader of the branch team, the Branch Manager coaches and develops branch employees and embodies Elevations core values. As well, the Branch Manager collaborates with Retail partners to implement strategies and process improvements that cultivate diverse revenue generation and ensure branch operational excellence. This role leads the branch team to create raving fans through delivering amazing experiences—every member, every time.

Essential Functions.

• Cultivates passion for Elevations Credit Union through leadership of teller team and demonstrates Elevations’ core values, Integrity, Respect, Passion, Creativity, and Excellence.
• Provides leadership in sales management coaching and support to branch staff to achieve business goals and annual budget for the branch.
• Implements strategies and process improvements to maximize member loyalty and satisfaction.
• Engages members and actively leads team in a manner that models the Personalized, Elegant, Accurate, Kind, and Timely (PEAK’t) service model; using care, professionalism, and the highest level of service, exhibiting strong conflict resolution skills when needed.
• Develops and fosters professional relationships within the community to increase member acquisition and generate revenue.
• Executes and capitalizes on marketing campaigns by aligning supporting branch activities.
• Ensures excellence for the day-to-day operations of the branch by partnering with key organizational departments, monitoring all branch activities for compliance with established policies, procedures and processes. Coaches team to set and achieve individual goals, develop professionally, take corrective action, and grow in their roles.
• Adheres to all applicable Federal and State laws and regulations governing the Credit Union, including the Bank Secrecy Act (BSA).

Reports To

Director Branch Regional

Manages:

Teller, Teller II, Front Desk, Associate Branch Manager, Associate Financial Solutions Guides, Financial Solutions Guides, Senior Financial Solutions Guides

Required Skills, Education and Experience

• Bachelor’s degree or equivalent work experience.
• 6+ financial industry experience and 4+ years of lending experience
• Passion and ability to coach sales and world class service skills
• Excellent management, communication and interpersonal skills
• High level conflict resolution and decision-making skills

Preferred Skills, Education and Experience

• Formal leadership and sales management training
• Experience as a branch manager of a bank or credit union
• Bachelor’s degree in business, accounting, finance, or equivalent work experience

Elevations uses multi-factor authentication to keep our data safe. As such, a personal smartphone is a requirement for employment with us. This job operates in an office setting and routinely uses standard office equipment.

Physical Requirements

Sitting frequently, walking occasionally, use of hands frequently, hearing constantly, talking frequently, exerting up to 10 lbs of force occasionally to lift, carry, push, pull, or move objects

Position Type/Expected Hours of Work

• Full time / 40 hours per week
• Monday through Saturday

Classification:

Exempt

Compensation:

The person hired into this position will likely earn between $71,973 and $89,966 annual salary, plus annual bonus.

Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Anticipated Application Window:

This role is anticipated to close within 35 days from the date of posting. However, if the position has not been filled, Elevations may keep the application period open longer.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

About Us: Elevations Credit Union is a member-owned not-for-profit financial institution serving Colorado’s Front Range. Founded in 1952, we’ve grown from 12 members and less than $100 in assets to an institution with 15 branches and more than 170,000 members that manages over $3 billion in assets and is the No. 1 credit union mortgage lender in Colorado. At Elevations, we’ve made a commitment to move away from a product-centered business model and focus instead on creating consumer solutions. Our objective is to provide our members, as well as the entire community, with unbiased consumer information.

EEO Statement: The Credit Union is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, creed, national origin, ancestry, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law.

Applicants have rights under Federal Employment Laws