Branch Manager - Lead Growth, Service & Lending

Lendmark Financial Services; Gastonia (NC); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

401(k) plan

Paid time off

Job summary

Lendmark Financial Services in Gastonia, NC is hiring a Branch Manager to lead daily operations of a full-service branch, drive lending and customer service excellence, and promote a high-performance sales culture.

You will coach staff, manage lending decisions within guidelines, develop new business, and ensure compliance. The role requires strong leadership, communication, and financial acumen to achieve branch goals and customer satisfaction.

Qualifications

• High School Diploma or GED from accredited institution.
• 0-3 years of consumer finance experience or related management experience.
• Effective communication, organizational and sales skills.
• Personnel management skills and budgeting skills.
• Proficient working knowledge of lending software, Microsoft Windows, Excel and Word Applications.

Responsibilities

• Manage and motivate staff to meet goals and objectives relating to branch profitability, loan volume, credit quality, delinquency and expense.
• Make loan decisions up to established lending limits, close consumer loans, and collect accounts in more critical stages of delinquency while ensuring adherence to state and federal guidelines.
• Actively pursue business development relationships within his/her community. Sell products and services to meet sales goals.
• Manage matters regarding hiring, staffing, training, performance reviews and terminations as applicable. Establish lending authority for associates.
• Ensure a high quality of client service. Assist clients with the implementation of solutions, and monitor overall client satisfaction.

Skills

Staff leadership

Sales skills

Customer service

Communication

Budgeting

Education

High School Diploma or GED

Tools

Lending software

MS Office

Job description

Lendmark Financial Services in Gastonia, NC is hiring a Branch Manager to lead daily operations of a full-service branch, drive lending and customer service excellence, and promote a high-performance sales culture.

You will coach staff, manage lending decisions within guidelines, develop new business, and ensure compliance. The role requires strong leadership, communication, and financial acumen to achieve branch goals and customer satisfaction.