Branch Manager: Lead Growth & Customer Experience

PNC; Midfield (AL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Paid time off

Pension/Stock purchase plan

Education assistance

Job summary

PNC is seeking a Branch Manager in Midfield, AL to lead all aspects of branch performance and deliver a differentiated client experience across omni-channel interactions. You will drive revenue through consultative client interactions, collaborate with ecosystem partners, and manage risk and compliance while building a high-performing team.

The role emphasizes talent development, onboarding, coaching, and ensuring adherence to policies, with a focus on providing excellent customer service in an

Qualifications

• Preferred skills include accountability, banking knowledge, client counseling, CX, customer loyalty, decision making, people management, proactive behavior, and results orientation.
• Roles at this level typically require related experience and ability to lead and develop a branch team.
• Notary Public in the applicable state may be required.

Responsibilities

• Lead all aspects of branch performance, drive revenue and customer loyalty, and manage risk and compliance.
• Coach and develop branch team members to deliver a differentiated client experience across in-person and digital channels.
• Oversee talent onboarding, coaching, performance management, and employee development.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

No Degree

Job description

PNC is seeking a Branch Manager in Midfield, AL to lead all aspects of branch performance and deliver a differentiated client experience across omni-channel interactions. You will drive revenue through consultative client interactions, collaborate with ecosystem partners, and manage risk and compliance while building a high-performing team.

The role emphasizes talent development, onboarding, coaching, and ensuring adherence to policies, with a focus on providing excellent customer service in an