Branch Manager: Lead Growth & Customer Experience

JPMorganChase; Hoover (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorganChase in Hoover, Alabama seeks a Branch Manager to lead daily operations, grow deposits and investments, and coach a team to deliver exceptional client service. You will foster a welcoming environment, ensure risk controls, and represent the brand with hospitality and technology-driven solutions.

The role requires weekend/evening hours, a high school diploma, and 2+ years in retail banking leadership; training programs and ongoing development are provided.

Qualifications

• Passion for creating exceptional experiences and a welcoming branch culture.
• Strong leadership with a track record of coaching and empowering employees.
• Master multitasking with the ability to manage competing branch priorities.
• Thrives in a fast-paced environment with sound decision-making.
• Experience building a strong risk and control environment and adhering to policies.
• Ability to influence, educate, and connect teams, partners, and clients with technology.
• 2+ years of management, Retail Banking, or Chase leadership experience.
• High school diploma, GED, or foreign equivalent.
• Ability to work branch hours including weekends and evenings.

Responsibilities

• Motivate the branch team by sharing a clear vision and embodying our values.
• Use the Branch Scorecard to drive growth in deposits and investments.
• Prioritize understanding and meeting client needs to build lasting relationships.
• Coach and develop the team, providing feedback and celebrating successes.
• Encourage continuous learning and development to stay ahead of industry trends.
• Build relationships with local businesses to strengthen branch presence and community engagement.
• Maintain strong risk controls and act with integrity in all procedures.

Skills

Leadership

Customer service

People management

Strategic thinking

Communication

Education

High School Diploma or GED

Tools

CRM software

Job description

JPMorganChase in Hoover, Alabama seeks a Branch Manager to lead daily operations, grow deposits and investments, and coach a team to deliver exceptional client service. You will foster a welcoming environment, ensure risk controls, and represent the brand with hospitality and technology-driven solutions.

The role requires weekend/evening hours, a high school diploma, and 2+ years in retail banking leadership; training programs and ongoing development are provided.