Branch Leader: Customer Experience & Growth

JPMorgan Chase & Co.; Hoover (AL); On-site; USD 65,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Hoover, AL, seeks a Branch Manager to lead a busy Chase branch. You will guide a team to deliver excellent client service, manage deposits and investments, and ensure operational integrity. The role requires strong leadership, coaching, and a commitment to Chase’s values.

The manager will oversee daily branch operations, coach staff, and drive growth while ensuring compliance with regulatory requirements. Weekend/evening availability is expected in this on-site position.

Qualifications

• Demonstrated leadership and team coaching experience.
• Proven ability to drive branch growth and profitability.
• Strong risk management and policy adherence.
• Adept at balancing deposits, investments, and customer experience.
• Comfort with modern banking tech and processes.
• Availability to work weekend/evening hours as needed.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying Chase values.
• Deliver on branch goals by leveraging performance metrics and strategies to grow deposits and investments.
• Prioritize client needs to build lasting relationships and trust.
• Cultivate a high-performing team through coaching, feedback, and recognition.
• Encourage learning and development to keep skills sharp and competitive.
• Build relationships with local businesses to strengthen branch presence and community ties.
• Maintain a strong risk and control environment following policies and procedures.

Skills

Leadership

Coaching

Multitasking

Decision-making

Risk management

Tech savviness

Client focus

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

JPMorgan Chase & Co. in Hoover, AL, seeks a Branch Manager to lead a busy Chase branch. You will guide a team to deliver excellent client service, manage deposits and investments, and ensure operational integrity. The role requires strong leadership, coaching, and a commitment to Chase’s values.

The manager will oversee daily branch operations, coach staff, and drive growth while ensuring compliance with regulatory requirements. Weekend/evening availability is expected in this on-site position.