Branch Manager: Lead Growth & Customer Experience

PNC Financial Services Group, Inc.; Georgia; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical coverage

401(k) with company match

Education assistance

Job summary

PNC Financial Services Group, Inc. seeks a Branch Manager in Decatur, GA to lead branch performance, drive revenue, and grow customer loyalty. You will coach a high‑performing team, manage risk, and deliver a seamless omni‑channel experience for clients in a fast‑paced retail banking environment.

The role emphasizes consultative selling, balance sheet awareness, and community engagement to expand share‑of‑wallet while maintaining regulatory standards.

Qualifications

• Work history in banking or retail financial services.
• Experience leading branch teams and sales initiatives.
• Strong understanding of risk, compliance and customer care.

Responsibilities

• Lead all aspects of branch performance and customer service.
• Drive revenue through consultative client interactions.
• Create an omni‑channel, differentiated client experience.
• Coach and develop branch staff to meet targets and service goals.
• Ensure risk management, policy adherence and regulatory compliance.

Skills

Accountability

Banking

Customer Experience

People Management

Sales Management

Decision Making

Effective Communications

Education

No Degree

Job description

PNC Financial Services Group, Inc. seeks a Branch Manager in Decatur, GA to lead branch performance, drive revenue, and grow customer loyalty. You will coach a high‑performing team, manage risk, and deliver a seamless omni‑channel experience for clients in a fast‑paced retail banking environment.

The role emphasizes consultative selling, balance sheet awareness, and community engagement to expand share‑of‑wallet while maintaining regulatory standards.