Personal Banker: Customer Growth & Advice

PNC; Tennessee; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

Life insurance

Disability

401(k) with match

Stock plan

Education assistance

Wellness program

Paid time off

Job summary

PNC invites applications for a Personal Banker position based in Decatur, Alabama, working in PNC’s retail banking network. The role focuses on acquiring and deepening the branch customer base, delivering a proactive customer experience, and driving revenue through targeted PNC solutions.

The job emphasizes outbound and lobby engagement, educating customers on digital tools, and collaborating with ecosystem partners to grow share of wallet while maintaining strong risk controls and adherence to

Qualifications

• 3+ years' experience in roles with customer interaction.
• Associates degree or equivalent experience often considered.
• Relevant certifications/licensure as applicable.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service.
• Drive proactive sales conversations via internal and outbound interactions using a defined sales process.
• Build customer loyalty and expand share of wallet through differentiated service.
• Educate customers on managing finances using technology, tools and resources.
• Apply product knowledge to identify and solve customer problems.
• Manage risk by adhering to policies and procedures.

Skills

Banking

Customer Experience

Customer Service

Accountability

Identifying Opportunities

Leveraging Technology

Proactive Sales

Team Collaboration

Job description

PNC invites applications for a Personal Banker position based in Decatur, Alabama, working in PNC’s retail banking network. The role focuses on acquiring and deepening the branch customer base, delivering a proactive customer experience, and driving revenue through targeted PNC solutions.

The job emphasizes outbound and lobby engagement, educating customers on digital tools, and collaborating with ecosystem partners to grow share of wallet while maintaining strong risk controls and adherence to