Branch Manager: Lead, Coach & Grow Member Relationships

City & County Credit Union; Brooklyn Park (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) and pension plans

Paid time off

Job summary

City & County Credit Union is seeking a Branch Manager to guide branch operations, supervise staff, and ensure member satisfaction. You will provide back-up to your team and apply knowledge of banking regulations and policies to maintain efficient, compliant service.

The candidate will lead day-to-day activities, coach employees, and drive branch growth through development plans and performance reviews.

Qualifications

• 4-year college degree or equivalent credit union/banking experience.
• 2+ years supervisory experience, preferably 4+ employees.
• Knowledge of modern management techniques and staff development.
• Consumer lending underwriting skills preferred.
• Notary and Medallion Stamp permissions.
• Ability to meet sales targets and be member-focused.
• Excellent organizational, customer service and communication skills.

Responsibilities

• Manage day-to-day branch activities, including scheduling.
• Monitor branch activity including sales, production results, transaction volumes and errors.
• Meet goals and metrics.
• Provide training, coaching, development and motivation to staff.
• Communicate with upper management to ensure compliance with laws and audits.
• Create a business development plan to build member relationships and educate about products/services.
• Lead department meetings, one-on-ones, coaching, and performance reviews.
• Address member and employee satisfaction issues promptly.
• Participate in hiring for branch staff.
• Adhere to Bank Secrecy Act policies and procedures.
• Other responsibilities as assigned.

Skills

Supervisory experience

Staff development

Customer service

Communication skills

Team leadership

Education

4-year college degree or banking experience

Job description

City & County Credit Union is seeking a Branch Manager to guide branch operations, supervise staff, and ensure member satisfaction. You will provide back-up to your team and apply knowledge of banking regulations and policies to maintain efficient, compliant service.

The candidate will lead day-to-day activities, coach employees, and drive branch growth through development plans and performance reviews.