Branch Manager

City & County Credit Union; Brooklyn Park (MN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental and vision insurance

401(k) and pension plans

Paid time off

Job summary

City & County Credit Union is seeking a Branch Manager to guide branch operations, supervise staff, and ensure member satisfaction. You will provide back-up to your team and apply knowledge of banking regulations and policies to maintain efficient, compliant service.

The candidate will lead day-to-day activities, coach employees, and drive branch growth through development plans and performance reviews.

Qualifications

• 4-year college degree or equivalent credit union/banking experience.
• 2+ years supervisory experience, preferably 4+ employees.
• Knowledge of modern management techniques and staff development.
• Consumer lending underwriting skills preferred.
• Notary and Medallion Stamp permissions.
• Ability to meet sales targets and be member-focused.
• Excellent organizational, customer service and communication skills.

Responsibilities

• Manage day-to-day branch activities, including scheduling.
• Monitor branch activity including sales, production results, transaction volumes and errors.
• Meet goals and metrics.
• Provide training, coaching, development and motivation to staff.
• Communicate with upper management to ensure compliance with laws and audits.
• Create a business development plan to build member relationships and educate about products/services.
• Lead department meetings, one-on-ones, coaching, and performance reviews.
• Address member and employee satisfaction issues promptly.
• Participate in hiring for branch staff.
• Adhere to Bank Secrecy Act policies and procedures.
• Other responsibilities as assigned.

Skills

Supervisory experience

Staff development

Customer service

Communication skills

Team leadership

Education

4-year college degree or banking experience

Job description

CCCU is looking for a talented Branch Manager to guide all work performed in the branch and to supervise all areas of operation. You will manage staff, foster a positive environment and ensure customer satisfaction and proper branch operation. A successful candidate will have a hands-on approach with a knowledge of banking regulations and policies. You will provide back-up to your team, when needed, to ensure members are taken care of in a timely and professional manner.

Responsibilities

• Manage day-to-day branch activities, including scheduling
• Monitor branch activity including sales, production results, transaction volumes and errors
• Meet goals and metrics
• Bring out the best in the branch employees by providing training, coaching, development and motivation
• Communicate with upper management and staff to ensure all are working in compliance with all applicable laws and regulations - including audits and documentation
• Create a business development plan to help build member relationships and educate people about the credit union and the products and services we provide
• Share knowledge and evaluate job performance of employees by conducting department meetings, one-on-ones, hip coaching, and performance reviews
• Address member and employee satisfaction issues promptly
• Participate in the hiring process for branch staff
• Adhere to high ethical standards by following Bank Secrecy Act (BSA) policies and procedures as they relate to this position
• Other responsibilities as assigned

Skills & Qualifications

• 4-year college degree, or equivalent credit union or banking experience
• 2 years' supervisory experience, preferred - managing 4+ employees
• Sufficient knowledge of modern management techniques and best practices, including training and development of employees
• Consumer lending underwriting skills preferred
• Notary and Medallion Stamp permissions
• Ability to meet sales targets and production goals, results driven and member focused
• Excellent organizational, customer service and communication skills

Benefits:

• Health, dental and vision insurance
• Health Savings/ Flexible Spending accounts
• 401(k) and pension plans
• Life insurance and supplemental insurance
• Paid time off out of the office - Vacation time, Sick time and Paid Holidays
• Employee referral program Plus much more!