Branch Leader: People, Compliance & Member Growth

City & County Credit Union; Saint Paul (MN); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401(k) and pension plans

Paid time off

Job summary

City & County Credit Union is seeking a Branch Manager to lead all branch operations, supervise staff, and ensure excellent member service. A hands-on leader with knowledge of banking regulations will back up the team and maintain timely, professional member care.

The role emphasizes coaching, development, and achieving branch goals while maintaining compliance with BSA and internal policies. Strong interpersonal skills are essential for building relationships and driving performance.

Qualifications

• 4-year college degree, or equivalent credit union or banking experience
• 2 years' supervisory experience, preferred - managing 4+ employees
• Sufficient knowledge of modern management techniques and best practices, including training and development of employees
• Consumer lending underwriting skills preferred
• Notary and Medallion Stamp permissions
• Ability to meet sales targets and production goals, results driven and member focused
• Excellent organizational, customer service and communication skills

Responsibilities

• Manage day-to-day branch activities, including scheduling
• Monitor branch activity including sales, production results, transaction volumes and errors
• Meet goals and metrics
• Bring out the best in the branch employees by providing training, coaching, development and motivation
• Communicate with upper management and staff to ensure all are working in compliance with all applicable laws and regulations - including audits and documentation
• Create a business development plan to help build member relationships and educate people about the credit union and the products and services we provide
• Share knowledge and evaluate job performance of employees by conducting department meetings, one-on-ones, hip coaching, and performance reviews
• Address member and employee satisfaction issues promptly
• Participate in the hiring process for branch staff
• Adhere to high ethical standards by following Bank Secrecy Act (BSA) policies and procedures as they relate to this position
• Other responsibilities as assigned

Skills

Staff supervision

Customer service

Communication

Leadership

Regulatory knowledge

Education

4-year college degree

Job description

City & County Credit Union is seeking a Branch Manager to lead all branch operations, supervise staff, and ensure excellent member service. A hands-on leader with knowledge of banking regulations will back up the team and maintain timely, professional member care.

The role emphasizes coaching, development, and achieving branch goals while maintaining compliance with BSA and internal policies. Strong interpersonal skills are essential for building relationships and driving performance.