Branch Manager (Kingman Office)

Air Control Home Services; Kingman (AZ); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Company-paid health insurance

Short-term disability

Voluntary dental, vision, life and LT‑

401(k) plan with company match

Paid time off and holidays

Ongoing training and development

Job summary

Air Control Home Services in Kingman, AZ seeks a proven leader to own the Kingman branch, driving revenue, profitability, customer satisfaction, safety, and quality. You’ll shape the culture, coach your team, and ensure operations meet ambitious goals with accountability and care.

You’ll recruit and develop talent, collaborate with call center, dispatch, warehouse, and Lake Havasu leadership to ensure smooth growth, and represent Air Control in the Kingman community while translating KPIs into

Qualifications

• Leadership experience in a role overseeing a team or branch.
• Track record of improving metrics and outcomes.
• Strong communication with customers and teams.
• Ability to self-start and move fast on solving problems.
• Attention to detail and organizational skills.

Responsibilities

• Own the Kingman branch: drive revenue, profitability, customer satisfaction, safety and quality.
• Lead, coach, and develop the team through regular training and performance growth.
• Build a culture of ownership, accountability, and customer care.
• Take care of customers and resolve issues quickly and professionally.
• Recruit, hire, and retain great people for long-term growth.
• Partner with call center, dispatch, warehouse and Lake Havasu leadership to ensure smooth operations.
• Be the face of Air Control in Kingman and engage with the community.
• Tell the story with data by tracking KPIs and turning them into actionable plans.
• Plan ahead for seasonal spikes and staffing needs.

Skills

Leadership experience

Team development

Communication

Self-starter

Organized / detail-oriented

Tools

Microsoft Office

CRM systems

ServiceTitan

AI

Job description

Here's the honest pitch: we're a growing home service company, and Kingman is one of our most important markets. We're looking for a leader who can run the branch like it's their own, take a team that cares about doing good work, and help them perform at the next level. If that sounds like the kind of role you've been waiting for, keep reading.

What You'll Actually Do

Forget the standard job description bullets. Here's the real shape of the role:

Own the branch.

You'll be accountable for Kingman's results: revenue, profitability, customer satisfaction, safety, and quality. The numbers matter, and you'll be the one driving the team toward them.

Lead, coach, and develop your team.

One-on-ones, ride-alongs, real training. The people who report to you should be measurably better six months after you start than they are today.

Build the culture.

You set the tone for how the branch shows up every day. You'll build a culture of ownership, accountability, and real customer care.

Take care of customers.

When something goes sideways, you're the one who makes it right, quickly and professionally.

Build the team.

Recruit, hire, and keep great people. You'll always be thinking about who's next and who's ready to grow.

Partner across the company

Kingman doesn't work in a vacuum. You'll work closely with our call center, dispatch, warehouse, and leadership team in Lake Havasu so the branch runs smoothly and grows.

Be the face of Air Control in Kingman.

Get involved in the community and help the branch become the name people trust.

Tell the story with data

You'll know your KPIs cold, present them to leadership regularly, and turn the numbers into a clear plan for what's working, what's not, and what's changing.

Plan ahead.

Anticipate seasonal spikes and staffing needs so the team is set up to win, not scrambling to keep up.

Who You Are

We're looking for a specific kind of leader. If most of this sounds like you, we should talk:

• You've led a team before, and you loved it. Leadership experience is what matters most. We're open to great leaders from service management, sales, operations, or similar roles.
• Trade experience is a plus, not a must. If you've worked in HVAC, plumbing, or electrical, great. If not, we'll teach you the trade side.
• You've got a track record of results. You can point to specific numbers that got better because you were in the seat.
• You build people. You see coaching as one of the most important parts of the job, not a chore.
• You're a self-starter with a "figure it out" attitude. You're comfortable in the gray and you move fast when something needs solving.
• You communicate well, with everyone. You can calm down a frustrated customer, coach a struggling tech, and present to leadership with equal confidence.
• You're organized and detail-oriented. You can juggle multiple priorities without dropping the ball.
• You're tech-savvy. Comfortable with Microsoft Office and CRM systems. Bonus if you've worked in ServiceTitan and AI.

What You Get

• $95,000 -$135,000 DOQ.
• Top performers here are among the highest paid in Mohave County.
• Company-paid health insurance and short-term disability.
• Voluntary dental, vision, life insurance, supplemental life, and long-term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Ongoing training and development.
• A family-oriented culture where we support one another, celebrate wins, and have fun along the way.
• Kingman living: small-town feel, wide-open spaces, and a real community.

Equal Opportunity Employer/E-Verify Employer