Branch Manager

Axis Portable Air; Baltimore (MD); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Profit-sharing through Team Ownership Program

100% coverage of medical, dental, and vision premiums

401(K) plan with company match

Paid time off that increases with tenure

Company-paid life insurance

Job summary

A leading HVAC equipment rental company in Baltimore is seeking a Branch Manager to oversee operations and lead the team. This role entails managing daily dispatch and ensuring equipment readiness while promoting a people-first culture. Ideal candidates should have 3+ years of experience in operations or branch management with strong leadership and customer service skills. Compensation includes a salary of $75,000 - $90,000 plus bonuses, and excellent benefits including healthcare and profit-sharing.

Qualifications

• 3+ years of experience in operations, branch management, or leadership roles.
• Proven ability to manage dispatch and scheduling effectively.
• Strong leadership abilities with conflict resolution skills.
• Understanding of HVAC or mechanical equipment is a plus.
• Excellent communication and customer relationship skills required.
• Highly detail-oriented and able to multitask successfully.
• Understanding of safety regulations and compliance needed.
• Must have a valid driver's license with a clean driving history.

Responsibilities

• Oversee daily operations and manage branch activities.
• Own the dispatch schedule and coordinate service calls.
• Ensure all equipment is well-maintained and job-ready.
• Responsible for hiring, training, and team development.
• Create a safe working environment through enforced safety protocols.
• Manage financial performance and oversee customer contracts.

Skills

Operations management

Dispatch and scheduling

Leadership

Customer service

Organizational skills

Technical knowledge of HVAC systems

Safety compliance

Proficiency in Microsoft Office

Job description

Job Type: Full Time, Salary + Annual Performance Bonus

Pay Range: $ 75,000 - $90,000 + up to $20,000 Bonus + Black Ford F-150 & Gas Card

Axis Portable Air is the industry’s most disruptive and fastest-growing equipment rental company. We deliver and install portable HVAC equipment across the nation, powered by our rapidly growing network of over 45 offices.

Our secret? A people-first culture that rewards teamwork, work-ethic, and taking ownership—literally. With our Team Ownership Program, every employee receives $10,000 in annual company profit units each year making them an owner of the business. When the company wins, you win too.

What You’ll Do:

• Oversee Daily Operations – Lead all day-to-day branch activities, including managing the dispatch schedule, coordinating service calls, and ensuring operational efficiency. Success will not only be measured by a safe working environment but also by the branch culture, morale, and professional development you create within the team.
• Manage Daily Dispatch – Take ownership of scheduling and dispatching service calls. Ensure customer requests are handled promptly and efficiently while maximizing team productivity and resource allocation.
• Equipment & Fleet Readiness – Manage branch equipment and fleet (both equipment and vehicles). Ensure everything is properly maintained, job-ready, and available when needed.
• Team Leadership and Culture – You will have responsibility for hiring, training, and developing your local branch team. A Branch Manager will build the company’s expected culture with a servant‑leadership mindset, setting the standard by working alongside the branch team.
• Safety and Compliance – Create and maintain a safe working environment by enforcing safety protocols and leading weekly safety training.
• Financial Performance – Take full responsibility for the financial performance of the branch. Manage customer contracts, local vendor relationships, and purchase orders. Oversee equipment transfers, ensure inventory accuracy, and issue and receive POs on the company’s behalf. Maintain a financially and operationally sound branch at all times to better serve our customers and our team.

What It Takes:

• Experience – 3+ years of experience in operations, branch management, or a leadership role in HVAC, mechanical, or service‑based industries.
• Dispatch and Scheduling Skills – Proven ability to manage dispatch, scheduling, and resource allocation to meet customer demands and team productivity goals.
• Leadership Skills – Proven ability to lead a team, resolve conflicts, and drive performance.
• Technical Knowledge – Familiarity with HVAC or mechanical equipment is a plus.
• Customer Service Skills – Strong communication, problem‑solving, and customer relationship skills.
• Organizational Skills – Highly detail‑oriented and expert multi‑tasker.
• Tech Proficiency – Proficiency in Microsoft Office and operational software.
• Safety Focus – Understanding of safety regulations and compliance.
• Clean Driving Record – Valid driver’s license with a clean 5‑year driving history.
• DOT Medical Card – The ability to obtain and maintain a DOT medical card.

When & Where You’ll Work

• Branch-Based – Primarily based at the branch, but travel may be required for regional support and training.
• Customer‑Facing – Support the local sales staff as an additional leader in the market to ensure customer satisfaction and strengthen client relationships.
• The Field – At times, especially during peak season, you will be called upon to work alongside your team in the field to ensure customer demands are met and schedules are kept.
• Set Schedule with 24/7 Availability – You’ll have a regular schedule, but on‑call shifts — including nights, weekends, and holidays — will be required. As the Branch Manager, you are the last line of defense in ensuring customer needs are always met — even if that means stepping in yourself to get the job done.
• Peak Season Demand – Expect increased workload during peak seasons and weather‑related emergencies.

Why Join Axis?

• You Can Be an Owner: Each year you will receive $10,000 in annual profit units through our Team Ownership Program—when Axis wins, you win.
• Hard Work Is Rewarded: The busier we are, the more you earn through various incentive programs. If you’re looking for a place where your work ethic is truly recognized, you’ve found it.
• You Can Grow With Us: In 2022, Axis had 5 branches and 5 management roles. In 2025, it has 35 branches and 60 management positions—explosive growth with no end in sight. We’re redefining what’s available for those who work hard and are a great teammate to those around them. Join us, and you’ll find clear career paths, a dynamic culture, and real advancement opportunities—whether you aim to lead a team, manage a branch, try a new department/role, or even relocate to another Axis office across the US. Add shared monthly bonuses and a culture that celebrates your hard work, and the question isn’t if you’ll grow, but how far. We are growing. Will you grow with us?
• You’re Guaranteed Top‑Tier Benefits: At Axis, we prioritize the well‑being of you and your family by covering 100% of the monthly premiums for full‑time employees’ medical, dental, vision, and short‑term disability insurance. To ensure affordability, we also cap the monthly premium costs for employees requiring dependent or family coverage. You’ll start with 2 weeks of paid time off annually, which increases with your tenure. You will also be eligible to participate in our 401(K) plan from day one, with the company matching up to 5% of your contributions. Additionally, we provide $50,000 in company‑paid life insurance.

Axis Portable Air does not discriminate in employment on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non‑merit factor.