Branch Manager

Air Control Home Services; Kingman (AZ); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Company-paid health insurance

401(k) with company match

Paid time off & holidays

Short-term disability

Dental, vision & life insurance (vol)

Job summary

Air Control Home Services is seeking a proven leader to run our Kingman branch. You will own the branch’s results, lead a grow-the-team culture, and deliver top service quality for customers. You’ll partner with call center, dispatch, warehouse, and Lake Havasu leadership to drive growth and consistency.

The role emphasizes coaching, data-driven decision making, and community leadership, with a compensation range reflecting Mohave County benchmarks.

Qualifications

• Proven leadership record managing teams to meet targets.
• Experience in service management, operations, or related roles.
• Ability to drive revenue, profitability, and customer satisfaction.
• Familiarity with CRM systems; ServiceTitan is a plus.
• Strong communication and coaching skills.

Responsibilities

• Own the Kingman branch's P&L, operations, and growth.
• Lead, coach, and develop the local team.
• Build and maintain a customer-centric culture and service quality.
• Collaborate with call center, dispatch, warehouse, and Lake Havasu leadership.
• Present KPIs to leadership and plan improvements.

Skills

Leadership

Team development

Customer service

CRM systems

ServiceTitan (bonus)

Tools

Microsoft Office

ServiceTitan

Job description

Here's the honest pitch: we're a growing home service company, and Kingman is one of our most important markets. We're looking for a leader who can run the branch like it's their own, take a team that cares about doing good work, and help them perform at the next level. If that sounds like the kind of role you've been waiting for, keep reading.

What You'll Actually Do

Forget the standard job description bullets. Here's the real shape of the role:

Own the branch.

You'll be accountable for Kingman's results: revenue, profitability, customer satisfaction, safety, and quality. The numbers matter, and you'll be the one driving the team toward them.

Lead, coach, and develop your team.

One-on-ones, ride-alongs, real training. The people who report to you should be measurably better six months after you start than they are today.

Build the culture.

You set the tone for how the branch shows up every day. You'll build a culture of ownership, accountability, and real customer care.

Take care of customers.

When something goes sideways, you're the one who makes it right, quickly and professionally. Build the team. Recruit, hire, and keep great people. You'll always be thinking about who's next and who's ready to grow.

Partner across the company

Kingman doesn't work in a vacuum. You'll work closely with our call center, dispatch, warehouse, and leadership team in Lake Havasu so the branch runs smoothly and grows.

Be the face of Air Control in Kingman.

Get involved in the community and help the branch become the name people trust.

Tell the story with data

You'll know your KPIs cold, present them to leadership regularly, and turn the numbers into a clear plan for what's working, what's not, and what's changing.

Plan ahead.

Anticipate seasonal spikes and staffing needs so the team is set up to win, not scrambling to keep up.

Who You Are

We're looking for a specific kind of leader. If most of this sounds like you, we should talk:

• You've led a team before, and you loved it. Leadership experience is what matters most. We're open to great leaders from service management, sales, operations, or similar roles.
• Trade experience is a plus, not a must. If you've worked in HVAC, plumbing, or electrical, great. If not, we'll teach you the trade side.
• You've got a track record of results. You can point to specific numbers that got better because you were in the seat.
• You build people. You see coaching as one of the most important parts of the job, not a chore.
• You're a self-starter with a "figure it out" attitude. You're comfortable in the gray and you move fast when something needs solving.
• You communicate well, with everyone. You can calm down a frustrated customer, coach a struggling tech, and present to leadership with equal confidence.
• You're organized and detail-oriented. You can juggle multiple priorities without dropping the ball.
• You're tech-savvy. Comfortable with Microsoft Office and CRM systems. Bonus if you've worked in ServiceTitan and AI.

What You Get

• $95,000 -$135,000 DOQ.
• Top performers here are among the highest paid in Mohave County.
• Company-paid health insurance and short-term disability.
• Voluntary dental, vision, life insurance, supplemental life, and long-term disability.
• 401(k) plan with company match.
• Paid time off and paid holidays.
• Ongoing training and development.
• A family-oriented culture where we support one another, celebrate wins, and have fun along the way.
• Kingman living: small-town feel, wide-open spaces, and a real community.

Equal Opportunity Employer/E-Verify Employer