Branch Manager II: Growth Leader & Ops Champion

First Bank (FBNC); Wilmington (NC); On-site; USD 70,000 - 100,000; Full time

Job summary

First Bank (FBNC) in Wilmington, NC seeks a Branch Manager II to lead branch operations, supervise tellers and staff, and promote superior customer service. The role drives sales, ensures audit compliance, and manages lending activities to meet branch goals.

The position requires 5–10 years of branch management experience, strong leadership and communication skills, and a focus on customer relations and regulatory adherence.

Qualifications

• Bachelor's degree in business, finance, or related field; 5-10 years of management experience.
• Strong organizational and time management skills.
• Proficiency with computer terminals and PC systems; familiarity with mainframe software.

Responsibilities

• Provides supervision and support to all branch operations; oversees tellers, new accounts and operations personnel; opens/closes the branch.
• Promotes superior customer service and conducts staff trainings and presentations.
• Ensures audit compliance and quality control; conducts branch cash audits and maintains policy adherence.
• Drives sales performance; monitors cross-selling and product presentations to meet goals.
• Manages all branch lending functions including origination, processing, booking, documentation, payoffs, and collections.

Skills

Leadership

Customer service

Communication

Time management

Supervision

Education

Bachelor's degree in business/finance or related field

Tools

Computer terminals/PCs

Mainframe systems

Job description

First Bank (FBNC) in Wilmington, NC seeks a Branch Manager II to lead branch operations, supervise tellers and staff, and promote superior customer service. The role drives sales, ensures audit compliance, and manages lending activities to meet branch goals.

The position requires 5–10 years of branch management experience, strong leadership and communication skills, and a focus on customer relations and regulatory adherence.