Branch Manager: Growth, Strategy & Service Excellence

BMO; Elizabeth (NJ); On-site; USD 58,000 - 107,000; Full time

Benefits offered by this job

Health insurance

Tuition reimbursement

Accident and life insurance

Retirement savings plans

Job summary

BMO Financial Group's Elizabeth branch is seeking a sales-focused banking professional who guides staff to deliver exceptional service to customers and prospects. You will understand customer needs and advise on products and strategies to meet financial objectives, while identifying referrals to other groups to support branch goals.

The role emphasizes regulatory compliance, building a local referral network, and delivering strong personal banking guidance in a dynamic retail environment.

Qualifications

• In-depth knowledge of retail banking products and services.
• Experience supervising or managing teams preferred.
• Strong communication and relationship-building skills.

Responsibilities

• Guides, directs, and coaches employees to deliver exceptional service to BMO customers and prospects.
• Advises customers on products and strategies that meet their financial objectives.
• Identifies and makes referrals to other business groups.
• Develops and executes a branch business plan to maximize business growth and wallet share.
• Resolves customer related issues using knowledge of bank services, products, and processes.
• Maintains a high-touch relationship with key branch customers and prospects within the market.

Skills

Retail banking knowledge

Customer service excellence

Sales & referrals

Team leadership

Regulatory compliance

Communication skills

Problem solving

Education

Post-secondary degree

Job description

BMO Financial Group's Elizabeth branch is seeking a sales-focused banking professional who guides staff to deliver exceptional service to customers and prospects. You will understand customer needs and advise on products and strategies to meet financial objectives, while identifying referrals to other groups to support branch goals.

The role emphasizes regulatory compliance, building a local referral network, and delivering strong personal banking guidance in a dynamic retail environment.