Branch Manager: Growth & Customer Experience Leader

JPMorgan Chase & Co.; Clay Arsenal (CT); On-site; USD 90,000 - 130,000; Full time

Job summary

JPMorgan Chase & Co. in Connecticut seeks a Branch Manager to lead daily operations, coach a team, and deliver exceptional client experiences. You will drive deposits and investments while ensuring compliance, risk controls, and operational excellence.

You will manage branch hours, including weekends and evenings, and represent the brand with hospitality and integrity. This role emphasizes people leadership and community engagement in a dynamic retail bank setting.

Qualifications

• Strong leadership and coaching skills with a proven track record in developing teams.
• Ability to manage multiple priorities and drive growth in a branch.
• Demonstrated decision-making and risk management capabilities in a fast-paced environment.
• Proficiency in leveraging technology to improve client experience and efficiency.
• Excellent communication and collaboration with clients, partners, and teammates.

Responsibilities

• Be a motivating force for the branch team by sharing a clear vision and embodying our values (Service, Heart, Curiosity, Courage, Excellence).
• Deliver on branch goals by using the Branch Scorecard to grow deposits and investments.
• Prioritize client needs to build lasting relationships and trust.
• Build a high-performing team through coaching, feedback, and recognition.
• Encourage ongoing learning and development to keep skills sharp.
• Forge relationships with local businesses to strengthen branch presence and community ties.
• Maintain strong risk and control environment by following policies and exercising sound judgment.

Skills

Leadership

Coaching

Multitasking

Decision-Making

Risk Management

Technology Enablement

Communication

Education

High school diploma or GED

College degree or military equivalent

Job description

JPMorgan Chase & Co. in Connecticut seeks a Branch Manager to lead daily operations, coach a team, and deliver exceptional client experiences. You will drive deposits and investments while ensuring compliance, risk controls, and operational excellence.

You will manage branch hours, including weekends and evenings, and represent the brand with hospitality and integrity. This role emphasizes people leadership and community engagement in a dynamic retail bank setting.