Branch Manager: Customer Experience & Growth

Socket.dev; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

AAA Central Penn is seeking a Branch Manager for the Progress Avenue location to lead a team in delivering exceptional service and driving business results.

The role focuses on coaching, policy execution, and maintaining operations, with emphasis on customer experience and profitability. Strong leadership, communication, and organizational skills are essential for success at AAA Central Penn.

Qualifications

• Associate degree or 7–10 years of related experience.
• Leadership skills with the ability to guide teams and manage branch operations.
• Strong customer service, communication, and decision-making abilities.
• Organized, adaptable, detail-oriented, and supportive of company initiatives.
• Proficiency in Word, Excel, Outlook, Internet applications, and Campana.
• Travel, Notary, PennDOT, or Messwin experience is a plus.

Responsibilities

• Lead, coach, and motivate team members while modeling AAA Central Penn's Core Values.
• Set expectations, communicate effectively, and hold employees accountable to goals.
• Foster engagement through recognition, support, and mentorship.
• Ensure outstanding customer service and remove barriers to a positive experience.
• Drive branch profitability through innovative sales strategies and consistent goal tracking.
• Manage staffing, inventory, cash balancing, reporting, and facility maintenance.
• Maintain required clearance for title/PennDOT work as well as Federal and State fingerprinting.

Skills

Leadership

Customer service

Communication

Decision-making

Organized

Detail-oriented

Campana

Word

Excel

Outlook

Internet applications

Education

Associate degree

Tools

Word

Excel

Outlook

Internet applications

Campana

Job description

AAA Central Penn is seeking a Branch Manager for the Progress Avenue location to lead a team in delivering exceptional service and driving business results.

The role focuses on coaching, policy execution, and maintaining operations, with emphasis on customer experience and profitability. Strong leadership, communication, and organizational skills are essential for success at AAA Central Penn.