Branch Manager

AAA North Penn; Stroudsburg (Monroe County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan with company match

Paid time off and paid holidays

Professional development and careeradv

Employee discounts

Wellness programs

AAA member services access

Job summary

AAA North Penn is seeking a Branch Manager to lead a dynamic team at the Stroudsburg branch. You will own daily operations, foster a high‑performance culture, and deliver outstanding member experiences through proactive coaching and targeted sales initiatives.

The role emphasizes leadership, process optimization, and community presence, with opportunities for growth within a trusted AAA brand and a comprehensive benefits package including health, dental, and vision coverage, 401(k) with company

Qualifications

• 5–8 years of relevant leadership experience in customer service, retail, or operations.
• 2+ years of leadership experience in customer service, retail, or operations.
• Strong leadership, communication, and organizational skills.
• Sales mindset with the ability to coach others to succeed.
• Comfort with technology and business systems.
• Knowledge of travel services is a plus.

Responsibilities

• Lead, coach, and develop a team of 1–8 employees and drive a high‑performance culture.
• Oversee daily branch operations, scheduling, workflow, and compliance.
• Deliver exceptional member experiences; support front‑line service and promote AAA products and travel offerings.
• Monitor performance metrics and prep reports; manage basic financial operations.

Skills

Leadership

Communication

Organizational skills

Sales mindset

Technology comfort

Travel services knowledge

Education

Notary Public

Certified PennDOT License/Title Agent

Job description

Are you a hands‑on leader who thrives in a fast-paced, customer‑focused environment?

Join AAA North Penn as a Branch Manager and take ownership of a dynamic branch where you’ll lead a team, drive business growth, and deliver exceptional member experiences every day.

What You’ll Do

As a Regional Branch Manager, you’ll be the driving force behind your branch’s success:

Lead & Inspire a Team

• Manage, coach, and develop a team of 1–8 employees
• Foster a positive, high‑performance culture
• Provide ongoing feedback, training, and performance evaluations

Own Branch Operations

• Oversee daily operations, scheduling, and workflow
• Ensure smooth, efficient, and compliant processes
• Maintain branch standards, inventory, and overall facility upkeep

Deliver Exceptional Member Experiences

• Step in to support front‑line service when needed (licenses, titles, memberships, travel services)
• Ensure every member interaction reflects AAA’s commitment to excellence
• Identify and pursue new business opportunities
• Coach your team to uncover customer needs and close sales
• Promote AAA products, services, and travel offerings

Manage the Business

• Monitor performance metrics and prepare reports
• Handle basic financial operations (deposits, balancing, bill payments)

What You Bring

• 5–8 years of relevant experience
• 2+ years of leadership experience in customer service, retail, or operations
• Strong leadership, communication, and organizational skills
• Sales mindset with the ability to coach others to succeed
• Comfort with technology and business systems
• Knowledge of travel services is a plus

Required Certifications

• Notary Public (or ability to obtain)
• Certified PennDOT License/Title Agent (or ability to obtain)

Why Join AAA North Penn?

• Leadership Impact: Run your own branch and shape its success
• Variety: No two days are the same—lead, serve, and grow the business
• Growth Opportunities: Develop your leadership career within a trusted brand
• Community Presence: Be part of an organization members rely on every day

We value our team members and offer a comprehensive benefits package designed to support your health, financial well‑being, and work‑life balance. As a Branch Manager, you’ll enjoy competitive compensation along with performance‑based incentives. Our benefits include medical, dental, and vision coverage, a 401(k) plan with company match, paid time off, and paid holidays. We also provide opportunities for professional development, leadership training, and career advancement within the organization. Additional perks include employee discounts, wellness programs, and access to exclusive AAA member services.

Additional Information

Candidates must successfully pass a background check and drug/alcohol screening.

Must be available to work during the branch’s operating hours.