Branch Customer Service Manager - AAA Progress Avenue Location

AAA Central Penn; Susquehanna Township (PA); On-site; USD 55,000 - 85,000; Full time

Job summary

AAA Central Penn in Harrisburg, PA, is seeking a Branch Customer Service Manager to lead the Progress Avenue location and drive exceptional service and sales results.

You will coach and motivate a team, set clear goals, manage daily operations, and ensure a remarkable member experience while maintaining branch profitability and compliance. This role offers opportunities to grow professionally within a trusted community-focused organization.

Qualifications

• Associate degree or 7–10 years of related experience.
• Leadership skills to guide teams and manage branch operations.
• Strong customer service, communication, and decision‑making abilities.
• Organized, adaptable, detail‑oriented, and supportive of company initiatives.
• Proficiency in Word, Excel, Outlook, Internet applications, and Campana.
• Travel, Notary, PennDOT, or Messwin experience is a plus.

Responsibilities

• Lead, coach, and motivate team members while modeling AAA Central Penn’s Core Values.
• Set expectations, communicate effectively, and hold employees accountable to goals.
• Foster engagement through recognition, support, and mentorship.
• Ensure outstanding customer service and remove barriers to a positive experience.
• Drive branch profitability through innovative sales strategies and consistent goal tracking.
• Manage staffing, inventory, cash balancing, reporting, and facility maintenance.
• Maintain required clearance for title/PennDOT work.

Skills

Leadership

Customer service

Communication

Decision‑making

Organized

Adaptable

Team coaching

Notary experience

Education

Associate degree or equivalent experience

Tools

Word

Excel

Outlook

Internet applications

Campana

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Customer Service Manager - AAA Progress Avenue Location

Full Time Management Harrisburg, PA, US

2 days ago Requisition ID: 2420

Lead, Inspire & Make an Impact with AAA Central Penn

Join AAA Central Penn as a Branch Customer Service Manager at our Progress Avenuebranch and lead a team dedicated to delivering exceptional service and driving meaningful business results. In this role, you’ll inspire employees, manage daily operations, and ensure every customer receives remarkable personal experience.

What You’ll Do

• Lead, coach, and motivate team members while modeling AAA Central Penn’s Core Values.
• Set expectations, communicate effectively, and hold employees accountable to goals.
• Foster engagement through recognition, support, and mentorship.
• Ensure outstanding customer service and remove barriers to a positive experience.
• Drive branch profitability through innovative sales strategies and consistent goal tracking.
• Manage staffing, inventory, cash balancing, reporting, and facility maintenance.
• Maintain required clearance for title/PennDOT work.

What You Bring

• Associate degree or 7–10 years of related experience.
• Leadership skills with the ability to guide teams and manage branch operations.
• Strong customer service, communication, and decision‑making abilities.
• Organized, adaptable, detail‑oriented, and supportive of company initiatives.
• Proficiency in Word, Excel, Outlook, Internet applications, and Campana.
• Ability to interpret business information and apply basic math concepts.
• Travel, Notary, PennDOT, or Messwin experience is a plus.

Why AAA Central Penn?

Joining our team means becoming part of an organization dedicated to service, trust, and community impact. You’ll have the opportunity to grow professionally, lead a dynamic team, and make a difference for thousands of members who rely on us.

AAA Central Penn is proud to be an Equal Opportunity Employer (EOE/M/F/D/V)