Branch Customer Service Manager - AAA Progress Avenue Location

Socket.dev; Harrisburg (Dauphin County); On-site; USD 55,000 - 75,000; Full time

Job summary

AAA Central Penn is seeking a Branch Customer Service Manager on Progress Avenue to lead a team delivering exceptional service and driving meaningful results. You’ll coach staff, manage daily operations, and ensure every member has a remarkable experience.

Ideal candidates hold an associate degree or 7–10 years of related experience, exhibit strong leadership and communication, and are proficient with Word, Excel, Outlook and related software.

Qualifications

• Associate degree or 7–10 years of related experience.
• Strong leadership and team management abilities.
• Excellent customer service, communication, and decision‑making.
• Organized, adaptable, detail‑oriented, and supportive of company initiatives.
• Proficiency in Word, Excel, Outlook and related software.
• Travel, Notary, PennDOT, or Messwin experience is a plus.

Responsibilities

• Lead, coach, and motivate team members while modeling AAA Central Penn’s Core Values.
• Set expectations, communicate effectively, and hold employees accountable to goals.
• Foster engagement through recognition, support, and mentorship.
• Ensure outstanding customer service and remove barriers to a positive experience.
• Drive branch profitability through innovative sales strategies and consistent goal tracking.
• Manage staffing, inventory, cash balancing, reporting, and facility maintenance.
• Maintain required clearance for title/PennDOT work.

Skills

Leadership

Customer Service

Communication

Decision-Making

Organization

Adaptability

Detail-Oriented

Mentorship

Education

Associate degree

Tools

Word

Excel

Outlook

Internet applications

Campana

Job description

Lead, Inspire & Make an Impact with AAA Central Penn

Join AAA Central Penn as a Branch Customer Service Manager at our Progress Avenuebranch and lead a team dedicated to delivering exceptional service and driving meaningful business results. In this role, you’ll inspire employees, manage daily operations, and ensure every customer receives remarkable personal experience.

What You’ll Do

• Lead, coach, and motivate team members while modeling AAA Central Penn’s Core Values.
• Set expectations, communicate effectively, and hold employees accountable to goals.
• Foster engagement through recognition, support, and mentorship.
• Ensure outstanding customer service and remove barriers to a positive experience.
• Drive branch profitability through innovative sales strategies and consistent goal tracking.
• Manage staffing, inventory, cash balancing, reporting, and facility maintenance.
• Maintain required clearance for title/PennDOT work.

What You Bring

• Associate degree or 7–10 years of related experience.
• Leadership skills with the ability to guide teams and manage branch operations.
• Strong customer service, communication, and decision‑making abilities.
• Organized, adaptable, detail‑oriented, and supportive of company initiatives.
• Proficiency in Word, Excel, Outlook, Internet applications, and Campana.
• Ability to interpret business information and apply basic math concepts.
• Travel, Notary, PennDOT, or Messwin experience is a plus.

Why AAA Central Penn?

Joining our team means becoming part of an organization dedicated to service, trust, and community impact. You’ll have the opportunity to grow professionally, lead a dynamic team, and make a difference for thousands of members who rely on us.

AAA Central Penn is proud to be an Equal Opportunity Employer (EOE/M/F/D/V)