Branch Customer Service Manager - AAA Progress Avenue Location

Aaa Central Penn; Harrisburg (Dauphin County); On-site; USD 60,000 - 90,000; Full time

Job summary

AAA Central Penn is hiring a Branch Customer Service Manager at the Progress Avenue location in Harrisburg, PA. You will lead a team, mentor staff, and ensure exceptional customer experiences while driving branch results.

The role requires an associate degree or substantial related experience, with strong leadership, communication, and organizational skills. Proficiency in Microsoft Office and Campana is expected; travel and PennDOT familiarity are a plus.

Qualifications

• Associate degree or 7–10 years of related experience.
• Leadership skills with the ability to guide teams and manage branch operations.
• Strong customer service, communication, and decision‑making abilities.
• Organized, adaptable, detail‑oriented, and supportive of company initiatives.
• Proficiency in Word, Excel, Outlook, Internet applications, and Campana.
• Travel, Notary, PennDOT, or Messwin experience is a plus.

Responsibilities

• Lead, coach, and motivate team members while modeling AAA Central Penn’s Core Values.
• Set expectations, communicate effectively, and hold employees accountable to goals.
• Foster engagement through recognition, support, and mentorship.
• Ensure outstanding customer service and remove barriers to a positive experience.
• Drive branch profitability through innovative sales strategies and consistent goal tracking.
• Manage staffing, inventory, cash balancing, reporting, and facility maintenance.
• Maintain required clearance for title/PennDOT work.

Skills

Leadership

Customer service

Communication

Decision making

Education

Associate degree or equivalent experience

Tools

Campana

Word

Excel

Outlook

Internet applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Customer Service Manager - AAA Progress Avenue Location

Full Time Management Harrisburg, PA, US

Lead, Inspire & Make an Impact with AAA Central Penn

Join AAA Central Penn as a Branch Customer Service Manager at our Progress Avenue branch and lead a team dedicated to delivering exceptional service and driving meaningful business results. In this role, you’ll inspire employees, manage daily operations, and ensure every customer receives remarkable personal experience.

What You’ll Do

• Lead, coach, and motivate team members while modeling AAA Central Penn’s Core Values.
• Set expectations, communicate effectively, and hold employees accountable to goals.
• Foster engagement through recognition, support, and mentorship.
• Ensure outstanding customer service and remove barriers to a positive experience.
• Drive branch profitability through innovative sales strategies and consistent goal tracking.
• Manage staffing, inventory, cash balancing, reporting, and facility maintenance.
• Maintain required clearance for title/PennDOT work.

What You Bring

• Associate degree or 7–10 years of related experience.
• Leadership skills with the ability to guide teams and manage branch operations.
• Strong customer service, communication, and decision‑making abilities.
• Organized, adaptable, detail‑oriented, and supportive of company initiatives.
• Proficiency in Word, Excel, Outlook, Internet applications, and Campana.
• Ability to interpret business information and apply basic math concepts.
• Travel, Notary, PennDOT, or Messwin experience is a plus.

Why AAA Central Penn?

Joining our team means becoming part of an organization dedicated to service, trust, and community impact. You’ll have the opportunity to grow professionally, lead a dynamic team, and make a difference for thousands of members who rely on us.

AAA Central Penn is proud to be an Equal Opportunity Employer (EOE/M/F/D/V)