Branch Manager — Customer-Centric Banking Leader

PNC; Fayetteville (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

PNC in Spring Lake, NC seeks a Branch Manager to lead branch performance, drive revenue, and deliver an integrated client experience across channels. You will manage risk, coach a high-performing team, and collaborate with ecosystem partners to grow customer loyalty.

The role emphasizes coaching, onboarding, and development, with a focus on attracting talent and maintaining regulatory compliance in an in‑office environment.

Qualifications

• Experience in branch banking and customer-facing roles.
• Strong interpersonal and consultative selling skills.
• Proven ability to lead teams and manage performance.

Responsibilities

• Lead all aspects of branch performance and drive revenue growth.
• Deliver a differentiated, omni‑channel client experience and manage risk and compliance.
• Coach and develop branch staff to build a high-performing team.

Skills

Accountability

Banking

Client Counseling

CX

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Job description

PNC in Spring Lake, NC seeks a Branch Manager to lead branch performance, drive revenue, and deliver an integrated client experience across channels. You will manage risk, coach a high-performing team, and collaborate with ecosystem partners to grow customer loyalty.

The role emphasizes coaching, onboarding, and development, with a focus on attracting talent and maintaining regulatory compliance in an in‑office environment.