Branch Manager - Crossville, TN

LOOKOUT PEST CONTROL LLC; Mitchel Heights (TN); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Company vehicle

Medical, dental, vision insurance

401(k)

Career advancement opportunities

Paid training

Job summary

Lookout Pest Control is looking for a Branch Manager in Crossville, TN to lead everyday operations and drive profitable growth across the Crossville market. The role requires strong P&L stewardship and a proven ability to hire, develop, and retain a frontline team.

You will oversee service delivery, safety compliance, and strong customer relationships while partnering with sales to expand market share and improve customer satisfaction.

Qualifications

• 3–5+ years of branch, district, or operations management experience, preferably in pest control or home services.
• Demonstrated success managing P&L and hitting revenue targets.
• Strong track record of hiring, developing, and retaining frontline teams.
• Proficiency with CRM and operations management software.

Responsibilities

• Own full branch P&L, including revenue, expenses, and profitability targets.
• Monitor key performance metrics and implement corrective actions.
• Manage fleet, inventory, and resources to maximize efficiency.
• Ensure compliance with federal, state, and local regulations, including safety standards.
• Recruit, hire, onboard and develop a team of technicians and staff.
• Drive branch revenue growth through new customer acquisition and retention.

Skills

Branch management

P&L management

Team leadership

Hiring & onboarding

Driver's license

State pest control licensing (TN)

Tools

CRM software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Branch Manager - Crossville, TN

Full Time Professional 1013-Crossville, Crossville, TN, US

Salary Range: $70,000.00 To $80,000.00 Annually

About Lookout Pest Control

At Lookout Pest Control, we're on a mission to protect homes and businesses across the Southeast with expert service, integrity, and a team-first culture. As we continue to grow, we're looking for a driven, experienced Branch Manager to lead our Crossville, TN operations and take one of our most important markets to the next level.

What You'll Do

Operations & P&L Ownership

• Own full branch P&L, including revenue, expense management, and profitability targets
• Monitor key performance metrics and implement corrective action plans to ensure branch health
• Manage fleet, inventory, and operational resources to maximize efficiency and minimize cost
• Ensure compliance with all federal, state, and local regulations, including safety and environmental standards
• Recruit, hire, onboard, and develop a team of service technicians, sales representatives, and office staff
• Foster a culture of accountability, performance, and continuous improvement
• Conduct regular coaching sessions, performance reviews, and field ride-alongs
• Reduce turnover through strong team engagement and proactive workforce planning
• Drive branch revenue growth through new customer acquisition, route expansion, and retention strategies
• Partner with sales staff to set targets, track pipeline activity, and close commercial and residential accounts
• Identify local market opportunities and develop strategies to grow market share across the greater Atlanta area
• Build and maintain relationships with key commercial accounts and community partners

Customer Experience

• Champion service quality and ensure customer satisfaction scores meet or exceed Lookout's benchmarks
• Resolve escalated customer concerns quickly and professionally
• Uphold Lookout's brand standards in every customer interaction

What We're Looking For

• 3–5+ years of branch, district, or operations management experience, preferably in pest control, home services, facilities management, or a related field
• Demonstrated success managing P&L and hitting revenue targets
• Strong track record of hiring, developing, and retaining frontline teams
• Excellent communication, coaching, and problem-solving skills
• Proficiency with CRM and operations management software
• Valid driver's license with a clean driving record
• Ability to obtain required state pest control licensing (or currently licensed in TN)

What We Offer

• Base salary: $70,000–$80,000, depending on experience
• Performance bonus: up to 50% of base salary,based on individual and branch performance goals
• Total earning potential: up to $105,000 to $120,00 per year
• Company vehicle
• Comprehensive benefits package including medical, dental, vision, and 401(k)
• Career advancement opportunities within a growing regional organization
• Paid training and ongoing professional development

EOE/AA – We are proud to be an Equal Opportunity Employer.