BRANCH MANAGER - BILINGUAL

Guadalupe Credit Union Inc.; Santa Fe (NM); On-site; USD 63,000 - 85,000; Full time

Benefits offered by this job

Benefits package

Job summary

Guadalupe Credit Union seeks a Branch Manager to lead our Santa Fe branch. You will oversee staff, ensure quality member service, and drive branch goals while supporting our mission of financial empowerment.

Responsibilities include hiring, training, scheduling, and daily operations, with a focus on developing staff and fostering growth. The role requires 3–5 years in a leadership position, experience in financial institutions, and bilingual Spanish-English proficiency.

Qualifications

• 3–5 years in a management or leadership role.
• Financial institution experience preferred.
• Bilingual in Spanish and English is required.

Responsibilities

• Deliver professional, timely, and accurate service to members and employees.
• Monitor and review monthly branch production to ensure targets are met.
• Conduct performance reviews in a timely and consistent manner.
• Process loans, transactions, and account openings efficiently and accurately.
• Manage challenging or emotional situations with professionalism.
• Communicate effectively and adapt to changes in a dynamic environment.

Skills

Bilingual Spanish-English

Leadership

Customer service

Staff development

Education

Associate degree

Certifications/licensing

Job description

We're Hiring: Bilingual Branch Manager

Location: On-site in Santa Fe, NM

Status: Full-Time (40 hours/week)

Starting Salary: $73,723.00

Guadalupe Credit Union is looking for a Branch Manager to join our team! In this role, you'll lead and develop branch staff to empower members through every interaction. You'll ensure your team has the skills and knowledge to provide meaningful financial guidance, encourage creative problem-solving, and foster a culture of growth. You'll also oversee hiring, training, scheduling, and branch operations, assist with community outreach, and help the branch meet its goals while supporting GCU's mission of financial empowerment.

GCU offers a comprehensive benefits package to support your overall well-being.

Key Responsibilities:

• Deliver professional, timely, and accurate service to all members and employees.
• Monitor and review monthly branch production to ensure target results are achieved.
• Conduct performance reviews in a timely and consistent manner.
• Process loans, transactions, and account openings efficiently and accurately.
• Manage hectic, challenging, or emotional situations with professionalism and composure.
• Communicate effectively and adapt quickly to changes in a dynamic environment.

Requirements:

• Experience: Minimum 3–5 years in a management or leadership role required; financial institution experience preferred.
• Education: (1) Associate degree, or (2) completion of a specialized certification or licensing program, or (3) specialized training or apprenticeship program.
• Bilingual in Spanish and English is required, including the ability to understand and speak fluently

Physical Requirements:

While performing the duties of this job, the employee is regularly required to hear and speak. The role involves prolonged periods of sitting, as well as standing and walking, with occasional bending, kneeling, reaching, and crouching. Filing and lifting of items up to 20 pounds may be required on an occasional basis.

Guadalupe Credit Union is an Equal Opportunity Employer and a Drug-Free workplace (background checks and drug screening conducted).