Branch Manager - Belen Branch

State Employees Credit Union of New Mexico; Belen (NM); On-site; USD 63,252 - 79,060; Full time

Benefits offered by this job

Competitive benefits

Equal opportunity employer

Job summary

State Employees Credit Union of New Mexico is seeking a Branch Manager to lead and develop the branch team on-site in New Mexico. The role emphasizes coaching staff, driving sales, and delivering exceptional member service to build community reputation.

Reporting to the VP of Retail Engagement, you will develop business plans, monitor branch performance, manage risk, and ensure compliance with federal and SECU guidelines.

Qualifications

• Must be at least 18 years old.
• Graduate of an accredited high school or have the equivalent (GED).
• Equivalent to a BS or BA in a relevant field or 3–5 years of related experience.
• 3–5 years of progressively responsible management and supervisory experience.
• Strong leadership and communication skills to deal with people at all levels.

Responsibilities

• Manage branch to achieve annual goals and support strategic initiatives.
• Develop and execute a business development plan and engage with the local community.
• Create sales and cross-selling plans; coach staff to reach targets.
• Provide training and development plans for employees.
• Conduct timely performance appraisals and take corrective actions.
• Ensure branch work complies with SECU policies and regulatory guidelines.
• Maintain branch security and safety and follow procedures.
• Identify and minimize branch risk while maintaining service quality.
• Perform all other assigned duties.

Skills

Leadership

Coaching

Mentoring

Communication

Education

High school diploma or GED

BS/BA in relevant field

Job description

Position Title: Branch Manager

REPORTS TO: Vice President of Retail Engagement

SUPERVISES: Branch Office Employees

JOB STATUS: Exempt

JOB GRADE 12: $63,252.80 - $79,060.80 Targeted Annual Salary

This position works on-site. Remote work is not available at this time.

Job Summary

The Branch Manager's job is to make a profit for the branch. This is done by leading, coaching and mentoring staff to achieve branch goals; by developing a sales and service culture in the branch and providing a high level of service so the credit union gains a good reputation in the community. (Must be in current position 24 months.)

Duties/Responsibilities

• The Branch Manager is responsible for managing his/her branch to achieve the annual goals. They must ensure that everyone in the branch understands and fully supports the goals and strategic initiatives of the Credit Union.
• Create and manage a business development plan designed to complement branch and Credit Union strategic goals. The Branch Manager is expected to be an accepted and involved member of the local community.
• Create sales and cross selling plan for the branch and coach and mentor employees to reach goals. Staff must be held accountable for developing relationships and bringing in new business.
• Responsible for the training and professional development of employees by creating and maintaining a written plan for each employee.
• Complete timely performance appraisals for employees to verify that objectives are being met and take corrective action as necessary.
• Ensure that all work in the branch is completed in a high standard and in accordance with SECU policy, procedures and guidelines, to protect his/her branch from loss.
• Ensure that staff is providing a high level of service to members and internal members in order to build a strong service culture and service reputation in the community.
• Monitor key productions/sales within branch office to ensure profitable and sound business practices for the Credit Union, and to ensure employees are maximizing opportunities to sell products.
• Ensure that the Branch office is in compliance with Federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
• Ensure the Branch remains in compliance with the Branch Security and Internal Control procedures, Operational procedures and Lending procedures and receives clean surprise audit reports.
• Manage the security and safety of the branch office, by following security and robbery procedures, testing alarms and equipment monthly and making sure staff is following opening and closing procedures.
• Responsible for making sure risk situations are identified and action taken to minimize risk throughout the branch.
• Performs all other assigned duties.

Required Skills/Abilities

• Physical Demands - Requires sitting for long periods of time, some standing, walking, kneeling, stooping, bending, lifting, grasping and fine hand coordination. Visual and aural acuity required. Finger and hand dexterity required. Must be able to lift 20 pounds maximum, with occasional lifting and/or carrying of objects weighing up to 10 pounds. Requires ability to read and write English and ability to communicate with members, and personnel. Must have ability to evaluate and interpret information and make independent decisions. Requires ability to remain calm under stress.
• Work Conditions - Inside.
• Job Related Travel - As required.

Education/Experience

• Must be at least 18 years of age.
• Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).
• Equivalent to a BS or BA in relevant field of 3-5 years similar or related experience.
• Must have a minimum of 3-5 years of progressively responsible management and supervisory experience.
• Must have a high level of experience in effective leadership and communication to deal effectively with people at all levels of the organization.
• Must have knowledge of office machines and equipment and be able to type.
• Patience, tact, enthusiasm and positive attitude toward the members and general public.

General Requirements

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

• Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
• Adheres to policy on Drug Free Workplace.
• Complies with company policies and procedures and local, state and federal regulations.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

State Employees Credit Union offers a highly competitive benefits package

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.