Assistant Branch Manager - Dublin

QNB Bank; Upper Dublin Township (PA); On-site; USD 60,000 - 80,000; Full time

Job summary

QNB Bank in Dublin, PA seeks an Assistant Branch Manager to oversee branch operations and support sales initiatives. The role emphasizes coaching staff, managing deposits and loans, and building customer relationships with professional, confidential service.

The position requires supervisory experience, strong communication, and knowledge of Q2 Service and Sales practices, with compliance to banking regulations. Occasional training workshop participation is expected.

Qualifications

• High School diploma or equivalent required.
• Two PBA courses recommended: Fundamentals of Banking and Consumer Lending.
• Progressively responsible experience in a financial organization preferred.
• Ability to lift 25–30 pound coin bags and perform banking tasks.

Responsibilities

• Assume responsibility for efficient operations of the branch.
• Coach and model Q2 Service and Sales programs to meet goals.
• Open, close, and service deposits and loans as needed.
• Build relationships with customers and provide prompt, professional service.
• Oversee daily office settlement and compliance with policies and procedures.
• Represent QNB professionally and provide consultative service to customers.

Skills

Supervisory experience

Customer relationships

Cross-selling & referrals

Coaching and training

Communication skills

Compliance awareness

Education

High School diploma or equivalent

Fundamentals of Banking (PBA)

Consumer Lending (PBA)

Tools

Q2 Service & Sales system

Job description

Function:

The Assistant Branch Manager assumes responsibility for efficient and effective operations of a branch and performs various administrative duties in support of the branch banking function. This position is located at the QNB Bank in Dublin, PA.

General Duties and Responsibilities:

• Implements, models, and coaches Q2 Service and Sales programs with creativity and energy such that goals are achieved and quality standards are met or exceeded. Takes personal initiative and is a positive example for others to emulate.
• Ensures that prescribed schedules and operating policies and procedures are followed.
• Oversees the daily office settlement and performs duties as necessary.
• Builds customer relationships while representing QNB to the customer in a courteous, confidential, and professional manner. Providing prompt, efficient, and accurate service through consultative selling and cross-selling in a positive manner.
• Opens, closes, and services every type of deposit product at various branch locations. Includes taking and disbursing consumer loans.
• Resolves customer problems in a positive and efficient manner.
• Responsible for running the branch in the absence of the Branch Manager in an effective and professional manner. Opening and closing the branch as needed.
• Makes recommendations regarding performance evaluations for FSR and/or FSR II.
• Supportive of community through involvement and participation in local volunteer and/or charitable organizations.
• Able to relate to other people beyond giving and receiving instructions.
• Available to present at training workshops and Q2 Service and Sales meetings as necessary.
• Completes assigned compliance training in a timely manner and demonstrates the ability to apply training to their duties and responsibilities including their supervision of other employees.
• Assumes additional job-related duties as requested.

Required Training, Experience, and Education:

• Must be proficient in all aspects of job.
• High School diploma or equivalent.
• Previous supervisory experience.
• Three years of progressively more responsible experience within a financial organization to gain the necessary experience and background knowledge.
• Successful in motivating team members in all aspects of QNB's Service Excellence.
• Ability to lift and maneuver 25-30-pound coin bags.
• Communication skills that model QNB's sales efforts; including the ability to identify and fulfill customers' current and future needs.
• Requires excellent reading, writing and arithmetic skills.
• Must possess strong product knowledge and actively champion and coach for Q2 Service and Sales referrals and product campaigns.
• Fulfill QNB compliance in operations and security procedures by adhering to government regulations, QNB policy, and established procedures.
• Successful completion of any two PBA courses as recommend by Branch Manager, including Fundamentals of Banking and Consumer Lending.
• Must fulfill re-certification of Universal Banker checklist requirements annually.
• This position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

Desirable Knowledge, Abilities, and Skills:

• Complete familiarity with the QNB's FSR, platform, and consumer loan application taking policies, procedures, and guidelines.
• QNB's service and sales system and product knowledge.